AIMS Fulfillment Specialist

Hourly Rate: $20-$24/hour + Monthly incentive bonus after 90 days of employment.

Shift: Monday - Friday, 7:00 a.m.

- 4:00 p.m.

The Acme Inventory Management System (AIMS) Fulfillment Specialist is responsible for establishing and maintaining daily onsite customer service through vendor‑managed and customer‑owned inventories at their field operation shop or field job sites. The Specialist manages long‑term onsite customer relationships by developing trust and providing expertise service with Acme’s AIMS solutions.

• Enter AIMS sales orders/inventory with accuracy and attention to detail into Innovo.
• Jobsite responsibilities include hardware box location, cleanup/organization of product, handling of inventory, and delivery of product to assigned area per customer request.
• Work directly with the branch manager and warehouse manager for logistics and scheduling of service on a daily basis.
• Proactively partner with the outside sales team to explore opportunities for the AIMS solution.
• Present Acme product solutions as requested.
• Track and timely respond to all customer sales inquiries and concerns, resolving them by any means necessary to ensure a high level of customer service satisfaction and customer relationships.
• Participate in sales and marketing events.
• Provide education to existing and prospective customers specifically regarding the AIMS solutions.
• Research and source product for customers using a variety of tools, including but not limited to Eclipse, catalogs, websites, industry and store contacts along with Phocas & Innovo.
• Proactively communicate with customers about expected delays or issues with their orders.
• Follow up promptly on all customer requests for information.
• Resolve customer complaints and disputes in a timely, professional manner.
• Maintain awareness of company pricing, service opportunities, and sales guidelines.
• Proactively communicate any discovered inventory or pricing discrepancies directly to the outside sales representative who manages the account.
• Develop and maintain new and existing product and inventory knowledge by participating in all necessary training, including independent study of product features and benefits.
• Participate in educational opportunities, including those offered by vendors such as Evergreen and/or other resources.

• Education:
  
  High school degree or equivalent.
• Experience:
  
  2–3 years’ experience with Acme is preferred.
• Inside sales and/or customer service experience is preferred.
• Decisive thinker, with the ability to quickly analyze information and make robust decisions.
• Collaborative, able to work well with a wide range of people both within and outside the company.
• Problem‑solving skills, with the ability to listen, interpret and meet the needs of others by diagnosing and rectifying problems.
• Demonstrated understanding and application of effective sales strategies and techniques.
• Ability to communicate in a clear and concise manner.
• Competent industry product knowledge.
• Advanced communication skills.
• Proven ability to manage priorities and conflicting timelines.
• Flexible, adaptable, customer‑service‑oriented personal style.
• Pro‑active approach to sales, including the ability to consistently meet or exceed sales goals.
• Demonstrated understanding of sales margins.
• Pro‑active approach to finding solutions and managing problems.
• Demonstrated proficiency in developing and executing written communications, reports and plans.
• Focused on delivering the best possible results for the company by demonstrating goal‑driven determination, resourcefulness, resiliency, tenacity, persuasiveness, adaptability and courage.
• Is able to demonstrate safe driving practices, maintain a good driving record, and maintain eligibility to obtain a DOT Medical Card as required by DOT regulations and meet requirements for a company‑sponsored insurance program.

• The employee is regularly required to sit; walk; use hands to finger, handle, or feel a computer mouse or other computer equipment; reach with hands and arms; talk and hear; use hands and arms to reach for, grasp and manipulate objects.
• The employee is occasionally required to stand; climb…