Automotive Service Advisor

Porcaro Ford is looking for a dependable, organized, and customer-focused Automotive Service Advisor to join our Main Shop team. This full-time position is the primary connection between our customers and technicians - listening carefully, documenting concerns accurately, explaining recommendations clearly, and keeping each customer informed from check-in through vehicle delivery.

Automotive service-advisor experience is preferred, but we will consider a high-potential candidate with strong experience in customer service, hospitality, retail, parts, repair, estimating, insurance, or another fast-paced role that requires communication, organization, and follow-through. We are willing to train the right person who is professional, comfortable discussing repairs and costs, and committed to doing what is right for the customer.

• Greet service customers promptly and create a professional, welcoming check-in experience.
• Listen to customer concerns, ask useful questions, review service history, and document accurate repair-order notes.
• Prepare clear estimates and explain maintenance and repair recommendations in plain language without pressure.
• Obtain customer authorization before work is performed and document approvals accurately.
• Monitor each repair order throughout the day, coordinate with technicians, parts, warranty, and management, and keep customers updated.
• Set realistic expectations for diagnosis, parts availability, repair timing, transportation, and final cost.
• Review technician inspection results and present needed work in a clear, prioritized, customer-focused way.
• Follow up on declined services, open estimates, missed appointments, and completed repairs as assigned.
• Verify that completed work and charges match the repair order before delivery; explain the final invoice and next maintenance steps.
• Maintain complete notes, status updates, promised times, authorizations, and next actions in dealership systems.
• Help manage open repair-order aging by identifying delays, owning customer communication, and escalating stalled work promptly.
• Protect customer trust, dealership standards, and warranty/compliance requirements in every interaction.

• Be ready for the scheduled shift and daily service meeting; maintain dependable attendance and punctuality.
• Review the day's appointments, carryover work, promised completion times, parts holds, and vehicles awaiting approval.
• Provide proactive updates at agreed times - even when there is no new repair status to report.
• Keep the work queue organized and close completed repair orders accurately and promptly.
• Work cooperatively with Paul Pedrosa and the service team so jobs are assigned, repaired, and delivered efficiently.

• Strong verbal and written communication skills with a calm, respectful customer-service approach.
• Excellent organization, follow-through, time management, and comfort handling frequent interruptions.
• Ability to explain recommendations and costs clearly while respecting the customer's decisions.
• Basic computer, email, text, and data-entry proficiency; willingness to learn dealership systems.
• Valid driver's license and ability to meet dealership driving-record requirements.
• High school diploma or equivalent.
• Ability to work a full-time, on-site weekday schedule within the service department's operating hours.

• Automotive service advisor, service writer, assistant service manager, warranty, parts, technician, or dealership experience.
• Ford dealership, repair-order, DMS, digital vehicle inspection, estimating, or manufacturer-system experience.
• Demonstrated success in customer satisfaction, sales, retention, or performance-based service work.

This is a full-time, on-site position scheduled within Main Shop service hours:
Monday-Thursday, 7:30 a.m.

-5:30 p.m.;
Friday, 7:30 a.m.

-5:00 p.m.;
Saturday-Sunday, closed. The exact daily schedule and meal period will be established by management based on department coverage and business needs.

Estimated annual earnings are $60,000-$100,000 based on performance under Porcaro Ford's approved Service Advisor pay plan. The plan is designed to reward customer-pay and warranty gross profit, accurate process execution, customer satisfaction, and team results. This range is an estimate, not a guarantee. The complete written pay plan will be reviewed before an offer is accepted.

• Paid on boarding and training in Porcaro Ford's service process,…