Customer Service Representative

* ** Purpose-driven work
** that makes a real difference in communities around the globe.
* ** Career growth and development opportunities
** designed to help you achieve your potential.
* ** A supportive, inclusive*
* ** culture
* * where collaboration and creativity thrive.

Join our Customer Care team as a
** Customer Service Representative**, where you’ll use strong verbal and written communication skills to support customers, ensure order accuracy, and collaborate closely with internal teams in a fast‑paced environment.###
** What You’ll Do
*** Maintain accurate customer records in Salesforce (discounts, billing, notes, account ownership).
* Communicate promptly with customers and account managers via phone/email.
* Review and process Return Material Authorization (RMA) requests.
* Partner with operations, engineering, and technical support to ensure accurate account information.
* Enter quotes and order cases from Salesforce into Oracle.
* Process credit requests into Oracle.### ###
** What You Bring
*** High school diploma/GED required; associate degree preferred.
* 0–1 year of related experience preferred.
* Prior experience working in a high volume call center strongly preferred.
* Basic proficiency in Microsoft Office;
Salesforce and Oracle experience a plus.### ###
** Who You Are
*** A clear and effective communicator.
* Proactive, organized, and reliable.
* A team player who collaborates well across departments.### ###
** Our Culture
** We value collaboration, integrity, and continuous improvement. You’ll join a supportive team that encourages new ideas, celebrates problem‑solving, and fosters growth in a positive, people‑first environment.### ###
** Working Conditions
*** Office environment; frequent sitting, talking, and listening.
* Competitive Pay
* Annual Bonus
* Eligible for Annual Pay Increases
* Comprehensive Health, Vision, and Dental Coverage
* 15 days Paid Time Off + 11 Paid Holidays
* Two Ways to Save for Retirement:
Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation.  In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
* Employer Paid benefits including:
Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
* Educational Assistance – Tuition Reimbursement up to $5,250
* Voluntary benefits including:
Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
* Health Savings Account (HSA) & Flexible Spending Account (FSA) options
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