Customer Service Representative​/Sales Administrator

Customer Service Representative / Sales Administrator

Master Appliance Corporation

Racine, WI

Customer-focused Customer Service / Sales Administrator This dual-role position is responsible for supporting the sales team, managing customer accounts, processing orders, and ensuring an exceptional customer experience from initial inquiry through post‑sale support.

• Respond to customer inquiries via phone, email, and in‑person in a professional and timely manner
• Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention
• Track and follow up on customer orders, shipments, and back orders
• Maintain accurate and up‑to‑date customer records in CRM systems

• Prepare sales quotes, order confirmations, and invoices
• Assist the sales team with lead generation, prospecting, and customer follow‑up
• Coordinate with production, shipping, and accounting to ensure smooth order fulfillment

• Maintain organized records of sales transactions and communications
• Prepare and distribute internal reports, presentations, and documentation
• Support data entry, document management, and inventory tracking as needed
• Assist with preparing materials for meetings, trade shows, and customer presentations

• Previous experience in customer service, sales support, or administrative roles
• Excellent verbal and written communication skills
• Strong attention to detail and problem‑solving abilities
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or ERP systems is a plus
• Ability to prioritize and multitask in a fast‑paced environment
• Team‑oriented with a proactive and flexible approach to daily tasks

• Experience in a manufacturing, distribution, or technical sales environment
• Familiarity with order processing systems and B2B customer support
• Basic understanding of sales processes and account management