Patient Care Coordinator

Job Description:

Customer Service & Order Processing Specialist

Position Type:
Entry Level

Location:

On-site

Department:
Customer Service / Order Processing

Overview

We are seeking a detail-oriented and customer-focused Order Processing Specialist to support inbound and outbound communications, assist patients and healthcare partners, and ensure accurate processing of orders within multiple EMR systems. This role requires strong time‑management, the ability to multitask in a fast-paced environment, and excellent communication skills.

Key Responsibilities Call Handling & Patient Support

+ Manage approximately 30 inbound calls and 40-50 outbound calls daily related to order processing and customer inquiries.

+ Greet and support walk-in patients at the office and assist with basic DME (Durable Medical Equipment) order entry.

+ Communicate with patients regarding missing or insufficient documentation, provide updates, and offer alternative options to support the referral process.

+ Answer all phone calls and emails promptly, adhering to departmental service goals.

+ Document all call and communication details accurately according to standard operating procedures.

Order Entry & Documentation

+ Enter and review all required information in the EMR system, including authorizations, expiration dates, and referral details.

+ Navigate multiple online EMR platforms to obtain necessary clinical documentation.

+ Accurately process, verify, and submit orders and supporting documents.

+ Ensure insurance carriers are correctly listed in the company system; request setup for any new carriers as needed.

Operations & Collaboration

+ Collaborate with Customer Service and Management regarding trends or issues identified with insurance payers.

+ Meet or exceed quality assurance standards and performance metrics.

+ Use company-provided tools and resources such as Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, and instructional documentation.

+ Assist with resolving customer concerns and provide clear, solutions-focused support.

Required

Skills & Qualifications

+ Strong customer service (retail, call center, office customer service, etc.).

+ Ability to handle high call volumes and manage multiple tasks simultaneously.

+ Strong time management, organization, and problem-solving skills.

+ Basic computer proficiency and ability to learn new systems quickly.

+ Clear and professional verbal and written communication skills.

Preferred Qualifications

+ Bilingual (Spanish/English or other language).

+ Prior office-based customer service experience.

+

Experience with order entry, sales support, data entry, account management, or insurance verification.

Top Skills

+ Customer Service

+ Order Entry

+ Inbound/Outbound Call Handling

+ Data Entry

+ Problem Solving

Job Type & Location

This is a Contract to Hire position based out of Racine, WI.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Racine,WI.

Final date to receive applications

This position is anticipated to close on Mar 18, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale,…