Healthcare Customer Service Representative

DME Customer Service & Order Processing Representative (Entry Level)

Join a supportive, fast-paced healthcare team where you'll play a key role in helping patients receive the medical equipment they need. If you enjoy problem solving, talking to people, and staying organized, this role is a great opportunity to grow your career in the DME/healthcare space.

In this role, you’ll support patients, providers, and internal teams by ensuring DME orders are processed accurately and on time. Your day‑to‑day includes:

• Handling approximately 30 inbound calls and 40–50 outbound calls focused on order updates and patient support
• Assisting walk‑in patients with basic DME order entry
• Navigating multiple EMR systems to gather necessary documentation
• Entering, reviewing, and verifying order details, authorizations, and expiration dates
• Communicating ongoing insurance trends with Customer Service and Management
• Requesting the setup of new insurance carriers when needed
• Contacting patients when documentation doesn’t meet payer guidelines and helping guide next steps
• Responding to calls and emails promptly to support referral processing and patient inquiries
• Documenting all interactions and updates according to company processes
• Verifying and submitting orders with a high level of accuracy
• Meeting quality assurance goals and performance metrics
• Helping resolve customer concerns with patience and professionalism

• Strong customer service (retail, call center, office service, etc.)
• Healthcare Call Center Experience (Insurance Verification)
• Order entry and data entry experience
• Comfort with both inbound and outbound calling
• Ability to stay organized while handling multiple tasks

• Bilingual (Spanish)

Entry Level

This is a Contract to Hire position based out of Racine, WI.

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Racine, WI.

This position is anticipated to close on Mar 17, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.