Customer Service Representative

Job Description

Description:

We are looking for an individual who will create a positive first impression and establish strong member relationships while assisting members and potential members with their telephone requests in a very fast paced environment.

Major responsibilities of this position will be to answer the phone in a courteous and professional manner while assisting members with account inquiries and account maintenance, identifying member needs, and suggesting services that would benefit the member. Prior financial industry experience is a plus.

• Answering inbound calls in a courteous and friendly way regarding online mobile banking, deposits, withdrawals, transfers, balances, fraudulent charges, travel alerts, and more.
• Will be answering 75-125 calls a day.
• You will be going over Daily numbers to ensure you know where you currently stand and doing call reviews.
• Working through multiple screens and up to 4 programs at a time.
• Aim to have 30 direct member discussions a month and document in the system.

customer service, call center customer service, inbound call

Must have customer service experience and be proficient on computers (over 40 WPM)

Entry Level

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.