Customer Service Representative

Customer Service Representative | Full-time, Benefits | 2nd shift | 4 Nine Hour Shifts Per Week | Wednesday through Saturday, 12pm-9pm | $17-$20 per hour | Racine, WI

Do you have a passion for people and animals? Ready to be the friendly face and calm voice our clients need? Wisconsin Veterinary Referral Center in Racine is growing — and we’re hiring a Customer Service Representative to join our high-energy, compassionate team (also known as a Client Care Specialist).

• Full Time, 2nd shift
• Wednesday through Saturday, 12pm-9pm
• $17-20/hr depending on experience
• Applicable shift differentials in the amount of $3/hr from the hours of 4pm-12am

• Generous benefit packages which include:
  Employer Paid Benefit Options
  - Medical
  - Dental
  - Vision - HSA & Flexible Spending Plan Options
  - Short & Long-Term Disability Options
• Paid Time Off (accrue 3 weeks in the first year)
• 401k
  - Retirement Savings Plan
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance
• Referral Bonuses
• Being part of a team of elite professionals who prioritize the needs of their patients

• Excellent interpersonal and communication skills, with the ability to build and maintain positive working relationships with clients, referring veterinarians, and team members.
• Demonstrated ability to provide exceptional customer service in a fast-paced, high-stress environment while ensuring every client is greeted warmly and professionally.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, and remain detail-oriented.
• Self-motivated, dependable, and dedicated to delivering outstanding service with a positive attitude.
• Proficient in Microsoft Windows-based computer programs, data entry, and multi-line phone systems.
• Previous experience in a customer-facing role is required.
• Passion for providing exceptional client care and a genuine love for animals.
• Professional appearance and a commitment to maintaining a clean, welcoming hospital environment.
• Fluency in spoken and written English is required; bilingual or multilingual candidates are encouraged to apply.

• Greet and welcome clients with a friendly, compassionate, and professional demeanor.
• Schedule appointments, assist with emergencies, and respond to client requests while delivering exceptional service and ensuring a positive client experience.
• Prepare, review, and maintain medical records, client files, and other documentation accurately and in compliance with hospital and legal requirements.
• Educate clients about hospital services, policies, and procedures, providing clear and helpful guidance.
• Process invoices, payments, and other financial transactions accurately.
• Perform general administrative duties, including scanning, faxing, emailing, and other office support tasks.
• Collaborate effectively with team members to support hospital operations and achieve shared goals.
• Recognize situations that fall outside established protocols and seek guidance when appropriate to ensure the best outcome for clients and patients.

Location: Wisconsin Veterinary Referral Center (Racine/Kenosha) 1123 58th Ave, Somers, WI 53144

Equal Opportunity

Employer:

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.