Client Care Representative - Cedarburg, WI

Cedarburg Veterinary Clinic is Hiring a Client Care Representative!

Position Details

Role: Client Care Representative (CCR)
Status: Full-time
Salary: Negotiable and based on experience
Schedule: 4-day work week with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Build Your Career with a Practice That’s Been Caring for Its Community for Over 140 Years

Located in historic Cedarburg, WI, Cedarburg Veterinary Clinic (CVC) is looking for a full‑time Client Care Representative to join our team. We’re a three‑doctor small animal practice that has served the community for more than 140 years, combining a long history of service with high‑quality, modern veterinary medicine.

We’re proud to be AAHA‑accredited and offer a variety of services, including wellness care, surgery, digital X‑ray, laser therapy, acupuncture, and more. Our Client Care Representatives play an important role in connecting clients with that care while keeping the hospital organized, welcoming, and running smoothly.

We also believe a great work experience starts with setting people up for success. Our mentoring and training environment gives team members the support they need to learn, grow, and feel confident in their roles.

Why Our Client Service Representatives Love Working Here

• Four‑day work weeks
• Flexible, consistent scheduling that supports work‑life balance
• Scheduled lunch breaks
• A mentoring and training environment designed to help you succeed
• Join an established three‑doctor small animal practice
• Work with an AAHA‑accredited team committed to high‑quality veterinary medicine
• Be part of a positive, collaborative workplace where teamwork matters
• Enjoy a team culture that celebrates birthdays and milestones with theme days, cookouts, and more

What Our Client Service Representatives Do

• Greet clients and patients as they arrive and facilitate timely check‑in and check‑out
• Help maintain an efficient reception workflow and manage client wait times
• Schedule appointments using the practice management software
• Communicate professionally and effectively with clients and team members
• Answer incoming calls using professional telephone etiquette
• Route medical questions and urgent patient concerns to the appropriate team members
• Maintain accurate client and patient documentation and records
• Process invoices and payments and reconcile the cash drawer
• Verify prescription information and client identity before releasing medications
• Maintain a clean, organized, and welcoming reception area and workspace
• Complete assigned responsibilities accurately and efficiently while following established service standards
• Contribute to a positive, collaborative, and professional work environment

What You’ll Bring

• Previous experience in a veterinary hospital
• High school diploma or equivalent
• Ability to work effectively in a fast‑paced environment while maintaining attention to detail and accuracy
• Strong communication and client service skills
  
  Excellent teamwork, organizational, and problem‑solving abilities
• Ability to manage multiple priorities while delivering exceptional service
• Ability to follow hospital policies, procedures, and assigned responsibilities
• Commitment to learning, professional development, and continuous…