Product Technical Specialist - Engines

Job Description

Product Technical Specialist - Engines

Requisition

Job Location:

New Holland - Pennsylvania - United States, Racine - Wisconsin - United States

Category for Job Posting:
Service and Support

Job Type for Job Posting:
Full Time

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About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Engine Product Technical Specialist serves as the technical authority and primary liaison between field operations, dealers, and internal product engineering teams for engine-related concerns. This role acts as the "voice of the customer," ensuring rapid identification, containment, and resolution of engine performance, reliability, and quality issues.

The specialist provides advanced technical support for escalated engine issues, drives root cause analysis, and collaborates with cross-functional teams to implement corrective actions and product improvements. A strong focus is placed on minimizing customer downtime and enhancing overall product quality and satisfaction. Candidate must be able to commute to New Holland, PA or Racine, WI

Key Responsibilities

* Serve as the primary technical expert for engine systems, supporting dealers and internal teams with complex issue resolution.

* Provide second-level support for escalated engine concerns that cannot be resolved through standard channels.

* Conduct in-field investigations to diagnose engine performance and reliability issues; collect and analyze technical data.

* Lead root cause analysis and partner with engineering and product management teams to drive corrective actions.

* Identify emerging quality trends and proactively escalate systemic engine issues.

* Support development and validation of Product Improvement Programs (PIPs), service bulletins, and rework instructions.

* Coordinate testing and validation of corrective actions, including field trials and "items on test."

* Act as a key contributor to early product monitoring, ensuring rapid response to new product issues.

* Collaborate with technical publications to enhance service manuals and documentation.

* Participate in service meetings and provide technical training and guidance to dealers and support teams.

* Manage failed component returns and support detailed failure analysis.

* Ensure timely communication of technical updates through established systems and channels.

* Escalate safety or compliance-related concerns to appropriate internal committees.

Experience Required

* Bachelor's Degree in Agricultural, Mechanical or Electrical Engineering

* 5+ years of hands-on experience with diesel engine systems, preferably in off-highway, agricultural, construction, or heavy equipment applications.

* Strong working knowledge of:
High-pressure common rail (HPCR) fuel systems, Turbocharging and aftercooling systems, Exhaust aftertreatment systems (e.g., Selective Catalytic Reduction (SCR), Diesel Particulate Filter (DPF), and Exhaust Gas Recirculation (EGR)), Engine electronic control systems (ECU/ECM calibration and diagnostics)

* Proficiency in diesel diagnostic tools and software (e.g., electronic service tools, CAN-based systems, fault code analysis).

* Demonstrated experience in structured problem solving (8D,…