Project Lead, Engineering, Technical Support

The Project Lead, West will coordinate the service installation, expansion, troubleshooting, training, startup, commissioning, and preventative maintenance of Humidification and Dehumidification equipment. They will communicate between Condair departments, customer contacts including contractors, agents, and direct customers on projects. They will also schedule technician visits while providing all information required to perform purchased services. Quoting services and parts to equipment when requested, filing and recording all project information and tracking project work to completion are also main responsibilities of this role.

To perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Schedule technician appointments with all parties
• Complete LMS Trainings
• Capture and complete information for Service Fusion.
• Knowledge of Install, PM, Service, Walkthrough processes
• Assist in processing warranties
• Assist in technical support
• Escalation of issues as appropriate
• Quote labor on projects
• Review blueprints, layouts for accuracy
• Contribute to project meetings
• Project, job, and metric reporting/tracking
• Communicate issues to appropriate departments
• Business travel as required (anticipated travel 10% of the time) both internationally and within North America
• Adhere to Condair’s Quality Assurance Systems and Health and Safety policies
• Perform other duties as assigned by management

• Education and Experience:
  
  High school diploma or equivalent required; college degree is an asset. Basic working knowledge and experience in project management preferred. Proven customer focused service communication, written, and verbal required.
• Language
  
  Skills:
  
  Fluent in English (reading, writing, spoken) required. Can communicate clearly and professionally in writing, in person and over the phone; use language appropriately in variable situations. Demonstrates ability to communicate technically, in writing and verbally.
• Ability to Reason:
  The ability to prioritize and manage multiple concurrent tasks/projects is required. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists required.
• Computer
  
  Skills:
  
  Functional capability with Adobe Acrobat Reader and Microsoft products including Word, Excel, PowerPoint, Teams and Outlook is required. Experience using database software; SAP experience considered an asset.
• Math
  
  Skills:
  
  Basic math skills: ability to compute rate, percent, and to draw and interpret graphs.
• Certificates/Licenses:
  Valid and up to date passport. Proof of ability to work in the US and the ability to travel within North America and internationally is required.
• Other:
  Ability to write reports/logs and effectively present information. Ability to read, understand and work from specifications, schematics, and building Blueprints. Exceptional organizational skills required.

• Teamwork:
  Balances team and individual responsibilities. Exhibits objectivity and openness to other’s views. Gives and welcomes feedback. Offers to help others to achieve common goals.
• Drive:
  Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told. Works well independently and is self-motivated.
• Ethics:
  Works with integrity and strong morals/ethics.
• Professionalism:
  Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.
• Safety:
  Observes safety and security procedures. Uses equipment and materials properly and as instructed.
• Dependability:
  Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.

The physical demands described here are representative of those that must be met by an employee to successfully…