Collections Analyst

Overview

has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning ‘to substitute for.’ When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate plays a role in getting patients seen, no matter what they studied. Located in Alpharetta, GA, we boast a state‑of‑the‑art campus featuring world‑class amenities.

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The Collections Analyst is responsible for performing collection activities associated with all accounts, including those involved in bankruptcy or legal proceedings. The role oversees all collections functions—including control of credit accounts that are late, potentially delinquent, delinquent, or charged off—and assists in the resolution of difficult and complex account situations. The analyst performs periodic evaluation of collections policies, modifies as needed, and leverages technology to create more efficient processes and data analysis.

Client Account Administration (70%)

• Proactively contacts clients with delinquent accounts via telephone and other methods to collect payment.
• Calms irate clients and answers questions and complaints relevant to department functions.
• Researches and reconciles accounts as needed.
• Receives delinquency reports and verifies the status of accounts.
• Uses advanced communication skills to secure a satisfactory resolution to payment problems.
• Recommends possible charge‑offs.
• Submits payment remittances to the treasury team.
• Resolves invoice discrepancies promptly as needed.
• Keeps accurate and up‑to‑date activity reports on late, potentially late, and delinquent accounts.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
• Identifies and recommends possible solutions for complex and sensitive collections activities.
• Coordinates collections efforts with related departments.
• Keeps management informed of activities, progress, and of any significant issues.
• Uses experience and knowledge of collection procedures and account documentation to create account notes.
• Develops relationships with internal and external stakeholders to negotiate roadblocks.

Data Analysis and Process Improvement (30%)

• Enhances collection data points to create actions on questionable accounts.
• Identifies process improvements and data points and makes recommendations to leaders.
• Researches accounts that appear on late and potentially late records to ensure company errors are detected promptly.
• Develops and generates analytical reports for the operations team.
• Assesses risk of accounts using the Risk Rating Assessment tool and independent judgement to determine level of risk and escalating to the appropriate level.

Secondary functions (if applicable): train new associates and serve as a go‑to person for associates, leverage technology to create efficient processes and data analysis, and may work on special projects or other duties as assigned.

Communicates with external clients as part of supervisory, budgetary, and external communication responsibility.

• High School diploma or equivalent;
  Bachelor’s degree preferred.
• 3+ years in a corporate collections role required.
• Previous accounting‑related experience preferred.
• Ability to deescalate upset clients.
• Ability to manage multiple competing priorities in a fast‑paced environment.
• Excellent oral and written communication skills.
• Ability to build strong business relationships at all levels.
• Strong interpersonal skills.
• Strong attention to detail.
• Strong organizational and time‑management skills.
• Ability to work independently and collaboratively.
• Solid critical thinking and creative problem‑solving skills.
• Ability to consistently meet goals, commitments, and deadlines.
• Ability to work with sensitive information and maintain confidentiality.
• Ability to mentor and train new associates.

• Business Insight
• Customer Focus
• Financial Acumen
• Tech Savvy
• Action Oriented
• Resourcefulness
• Drives Results
• Organizational Savvy
• Persuades
• Dec…