Service Desk Technician

Our partner, Glassen Technology Services, is looking for a full-time Service Desk Technician. In line with the values of Glassen Technology Services, a Service Desk Technician is primarily responsible for executing client technical support incidents and requests, resolving customer technical issues, addressing systems monitoring incidents. A Service Desk Technician is often the face of our company and is expected to meet, talk with, and provide courteous and friendly customer service to all clients with the utmost level of professionalism.

A Service Desk Technician is primarily responsible for executing client technical support incidents and requests, resolving customer technical issues, addressing systems monitoring incidents.

• Investigates, diagnoses, and resolves customer service requests in a timely and professional manner.
• Assists customers remotely.
• Provides excellent customer service to all clients.
• Participates in company and vendor technical training.
• Builds relationships and creates a welcoming environment for all clients.
• Assists with customer and internal projects on occasion.
• Models the values of Glassen Technology Services:
  Friendly, Proactive, Responsive, Organized, and Current.
• Performs other duties as assigned.

• High School Diploma required.
• Associate degree in IT Network Specialist or similar field required.
• IT systems knowledge required.
• Experience with desktops, laptops, servers, routers, printers, Wi-Fi equipment.
• Organized and detail-oriented nature required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to use computer for extended periods of time.
• Ability to communicate using computer and phone.
• Ability to listen and hear others speaking at a normal volume.
• Frequently required to sit, reach, bend, twist, squat, stoop, and walk.
• Must, on occasion, be able to lift and/or move up to 50 pounds.