Technical Training Developer - Hay and Forage

Job Description

Technical Training Developer - Hay and Forage

Requisition

Job Location:

Ames - Iowa - United States, New Holland - Pennsylvania - United States, Racine - Wisconsin - United States

Job Family for Posting:
Technical Training

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About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Technical Training Developer - Hay and Forage will manage the entire technical training product life cycle for Round Balers, Small Square Balers, Large Square Balers, Self-Propelled Wind rowers and Self-Propelled Forage Harvesters for dealer service technicians and internal company personnel. The role will manage a team environment to develop and maintain training content on Round Balers, Small Square Balers, Large Square Balers, Self-Propelled Wind rowers and Self-Propelled Forage Harvesters lines including all support and course materials, for new product and current product updates, including model year changes and running changes.

Communicate with various stakeholders to identify training needs to achieve technical training objectives. The successful candidate will be based in one of the following areas:
Ames, IA;
Racine, WI; or New Holland, PA

Key Responsibilities

* Be the primary contact between all the CNH technical groups and the Round Balers, Small Square Balers, Large Square Balers, Self-Propelled Wind rowers and Self-Propelled Forage Harvesters management teams (i.e. know the strategic product range plan, approved budget items, current/future product offering, status of items/projects, manage inclusion of technical teams/members at the proper times, etc)

* Manage ordering of the new model year machines and coordinate to order within the Global Product Development lifecycle

* Identify and acquire the proper training aids for all the facilities where training will be offered. Train Technical Training with new tools and processes

* Lead creation of training content (Web Based, Virtual, Instructor led, shop activity workbooks, etc). Serve as the lead developer and trainer for all CNH hay and forage equipment. Lead annual and new product specific internal trainings (trainers/support/field); schedule it, present it, pull in resources, etc

* Participate in end of season reviews for Round Balers, Small Square Balers, Large Square Balers, Self-Propelled Wind rowers and Self-Propelled Forage Harvesters lines

* Review new/Model Year Technical Information document changes for functional data, schematic, review manuals for content accuracy before release

* Lead the development of Overviews and Dynamic Descriptions to be published within service manuals and used for technical training, coordinate with the Technical Information project manager. Lead the creation of dynamic electrical and hydraulic drawings or animations to support the Service Manuals for training purposes; supported by Technical Information and training developers

* Assist Product Support/Technical Information on challenging cases, including field support as approved

* Participate in and conduct technical training classes, to continue development of product knowledge and delivery quality

* Work with content developers of different product lines to continuously improve the processes of development

* Work at offsite locations to present localized training (approximately 20% of time)

Experience Required

* Bachelor's Degree with three years of relevant experience OR;

* Associate degree plus five years of relevant experience OR;

* High School Diploma/GED plus eight years of relevant experience, related to engineering, technology, automotive, agricultural/construction equipment, or equivalent

* Ability to travel up to 20%

* One or more years of customer support experience

* Two or more years of experience with assigned product group (Round Balers, Small Square Balers, Large Square Balers, Self-Propelled Wind rowers and Self-Propelled Forage Harvesters)

* Excellent written and presentation skills as well as comprehensive computer skills

* Technical experience relating to diagnostics of…