Sr. Associate, Applied AI

About the Role

The Senior Associate, Applied AI owns key components of the Agent Development Lifecycle (ADLC), including governance, observability, evaluation, and continuous improvement of AI-powered applications, assistants, chatbots, and agents. In this role you will serve as a subject matter expert for ADLC practices, translating system behavior, user feedback, and governance needs into prioritized actions. This position provides indirect leadership by coordinating cross-functional improvement activities, guiding consistent use of standards, and helping ensure AI systems remain reliable, effective, and aligned with business needs.

• Own ADLC monitoring, evaluation, prioritization, escalation, and improvement processes.
• Serve as SME for evaluation and observability practices, including output review, conversation analysis, error categorization, and feedback interpretation.
• Define, organize, curate, and improve ADLC artifacts, including governance documentation, standards, controls, the agent registry, and skills library.
• Lead cross-functional improvement activities, aligning stakeholders on priorities, decisions, follow-ups, and progress.
• Analyze conversation data, feedback, evaluation results, and performance metrics to identify risks, gaps, failure patterns, and improvement opportunities.

• Bachelor’s degree in a related field.
• 3+ years of experience working with data analysis, SDLC or other lifecycle processes, AI-enabled workflows, governance practices, technology project management, or technology-enabled business improvement.
• 2+ years of hands‑on experience using leading generative AI assistants to support analysis, workflow improvement, and applied AI use cases.
• Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full‑time employment.

• Strong analytical thinking with the ability to interpret system behavior, process performance, risks, and outcomes.
• Experience analyzing system outputs, user interactions, or performance data to identify issues or improvements.
• Experience communicating insights and recommendations clearly to stakeholders and coordinating work across teams or functions.
• Experience serving as a subject matter expert for a defined process, workflow, technology capability, governance area, or reusable knowledge resource.
• Experience organizing and curating information, documentation, standards, files, or reusable knowledge assets using digital tools and structured workflows.
• Ability to translate observations into structured insights, actionable recommendations, and prioritization decisions.
• Ability to guide cross‑functional discussions, coordinate follow‑up actions, and influence stakeholders without direct authority.

• Remote work available once a week after 90‑day onboarding period.
• This role is not eligible for relocation.

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long‑term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services, and more.

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.