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Technical Support Specialist — Customer Success Advocate
Job in
Racine, Racine County, Wisconsin, 53404, USA
Listed on 2026-09-07
Listing for:
KPA
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
KPA is seeking a Technical Support Specialist to assist customers using our software applications. You will troubleshoot issues, route complex problems to tier 2, and ensure timely, accurate solutions are documented in our ticketing system.
You will collaborate with clients, SMEs, and partners, maintain professional communication, and stay current with product releases. This role requires patience, problem-solving, and the ability to explain technical topics in plain language.
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