Senior ServiceNow Administrator

Position Description For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles and use environmentally friendly refrigerants.

Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe and Asia. For more information about Modine, visit

Position Description We are seeking a highly motivated and experienced Senior Service Now Administrator to join our growing IT team. In this role, you will be the primary owner of our Service Now platform, responsible for its end‑to‑end administration, strategic direction and continuous improvement. This is a unique opportunity to shape our Service Now instance, with a heavy focus on building out our ITSM capabilities, establishing our Configuration Management Database (CMDB) and driving an automation‑first culture.

You will play a critical role in defining the platform's roadmap, ensuring it aligns with our overall company and IT goals and delivering a world‑class service experience to our employees.

• Develop and execute the strategic roadmap for the Service Now platform, aligning it with business objectives and IT priorities.
• Serve as the primary technical owner for the Service Now instance, responsible for its overall health, security and performance.
• Drive platform governance, establishing best practices for development, testing and deployment.

• Lead the administration and enhancement of core ITSM modules including Incident, Problem, Change, Request and Knowledge Management.
• Spearhead the creation and management of our CMDB, including defining the Common Service Data Model (CSDM), establishing discovery processes and ensuring data accuracy and integrity.
• Design and implement workflows and processes within Service Now to improve service delivery and operational efficiency.

• Champion an automation‑first mindset, identifying opportunities to automate manual tasks and streamline processes using Flow Designer, Integration Hub and other platform capabilities.
• Lead the integration of Service Now with other key enterprise systems, including Active Directory (AD/Entra ) for identity management and HRIS platforms (e.g., Workday, UKG) for automated employee lifecycle management.
• Develop and maintain integrations using REST/SOAP APIs to connect Service Now with various third‑party tools and services.

• Proven experience as a Service Now Administrator, with a deep understanding of the platform's architecture and capabilities.
• Demonstrated expertise in implementing and managing a CMDB, including experience with discovery, service mapping and data modeling.
• Strong hands‑on experience with core ITSM modules (Incident, Problem, Change, etc.).
• A strong automation mindset with proven experience using Flow Designer, Integration Hub and scripting (JavaScript) to automate processes.
• Experience with Service Now integrations, including Active Directory/Entra  HRIS platforms and proficiency with REST/SOAP APIs.
• Experience in driving the strategic direction and roadmap for the Service Now platform.
• Excellent problem‑solving skills and the ability to work independently in a fully remote environment.
• Strong communication…