Associate Product Manager - Service Parts; HDE

Associate Product Manager - Service Parts (HDE)

Position

Description:

The Associate Product Manager – Service Parts (HDE) is responsible for leading the lifecycle management and rationalization of service parts across Modine's Heavy Duty Equipment (HDE) portfolio. This role focuses on managing service part obligations tied to OEM products, including product line exits, obsolescence, and complexity reduction initiatives. The position ensures alignment with OEM customer requirements while balancing long-term service commitments with operational efficiency, plant impact, and profitability.

This role plays a key part in supporting extended product life cycles by developing and implementing service parts strategies that reduce low-value complexity, improve margin, and minimize disruption to manufacturing operations. This individual owns the analysis, strategy development, and cross-functional alignment for service parts decisions, including exit strategies, minimum order quantities (MOQ), kitting, and pricing recommendations. The role collaborates with Sales, Engineering, Manufacturing, Supply Chain, Procurement, Finance, and Packaging to develop and execute these strategies.

This role will initially focus on rationalizing a complex legacy service parts portfolio and establishing a structured, repeatable process to effectively manage service part lifecycle decisions for both existing products and new product introductions. The position will also participate in customer-facing discussions, supporting Sales and, where appropriate, leading service-part-specific conversations. Sales retains ownership of the overall customer relationship and negotiation, while this role provides the technical and commercial expertise to support those engagements.

Key Responsibilities:

• Lead analysis and management of the HDE service parts portfolio, including rationalization of legacy service parts and development of structured approaches for ongoing portfolio management, supporting OEM customers in coordination with Sales and Key Account Managers based on account structure.
• Review OEM customer contracts to ensure alignment with service parts obligations, including service life requirements and last-time buy (LTB) provisions.
• Analyze shipment history, demand trends, pricing, and inventory data to support lifecycle decisions, SKU rationalization, and drive prioritization and execution of service part actions to improve profitability.
• Drive product lifecycle initiatives including obsolescence, product line exits, and portfolio simplification using 80/20 principles; identify low-volume, unprofitable, or high-complexity parts and develop structured phase-out strategies aligned with service life requirements.
• Establish and manage service parts pricing strategies aligned with lifecycle stage, volume dynamics, and profitability targets.
• Partner with manufacturing facilities to identify service parts that negatively impact production efficiency, create operational disruption, or drive disproportionate cost, and develop mitigation or elimination plans.
• Collaborate with Engineering, Supply Chain, and Procurement to standardize components, enable substitutions, and reduce complexity while maintaining form, fit, and function requirements.
• Define and implement packaging, kitting, and service solutions that improve customer value, support field service needs, and enhance logistics efficiency, while working with internal resources to reduce cost and complexity and maintain product protection and compliance.
• Partner with Engineering and cross-functional teams during new product introductions to establish service parts strategies, structure, and processes that ensure effective long-term lifecycle management.
• Support customer engagement by working with Sales to communicate lifecycle changes, develop last-time buy strategies, and establish service support expectations; participate in customer discussions and, based on customer structure, support or lead service-part-specific topics with Sales alignment.
• Develop supporting materials for customer engagement, including business cases, part-level action plans, and service lifecycle strategies, stocking agreements, and transition plans for service parts.
• Drive continuous improvement initiatives to reduce excess and obsolete inventory, improve service parts processes, optimize working capital, and establish sustainable systems for managing service parts across the product lifecycle.

Required Education &

Qualifications:

• Bachelor's degree in Business, Engineering, Supply Chain, or related field.
• 5+ years of experience in service parts, product management, supply chain, or manufacturing within an industrial or heavy equipment environment.
• Experience managing service parts portfolios and supporting long lifecycle product requirements for OEM customers.
• Strong analytical skills with the ability to interpret shipment history, demand signals, pricing, and inventory data to drive business decisions.
• Proven ability to work…