Technical Manager (INFORMED Certification Programs

LGC ASSURE is a business unit within the LGC Group.
INFORMED operates as part of LGC ASSURE, offering world-leading testing and quality assurance programs that ensure the safety and integrity of sports supplements.

Our flagship programs,
Informed Sport and Informed Choice
, are trusted globally.
Informed Sport sets the gold standard for supplement testing, ensuring that products for elite athletes and military personnel are free from banned substances.
Informed Choice provides peace of mind for those leading active lifestyles, offering confidence in the quality of supplements without the need for testing every batch before release.

The INFORMED brands are comprised of global testing, quality assurance and certification programs designed to make supplements safer for use. Backed by LGC Science’s over 55 years of world-class anti-doping experience, our family of programs were developed in support of LGC’s mission of “Science for a Safer World”.

For more information, visit

The Technical Manageris  responsiblefortheoverall technical and operationaloversightofcertification activitiesassociatedwith the Informed family of certification programs.

Theroleensuresthat all certification activities are conducted in compliance with established certification requirements, certification scheme rules, and internal procedures, whilesupportingongoing quality and compliance initiatives. The position provides leadership, guidance,and training to auditors to ensure impartiality, competence, and consistency in certification outcomes.

Additionally, the Technical Manageris responsibleforthedevelopmentand continualimprovementof newand existing standards.

To perform this job successfully, an individual must be able to capably perform each of the following essential duties:

• Business Impact:Ensure consistent,accurate and compliant day-to-day execution of certification activities in alignment with relevant accreditation standards. Maintain program integrity over time through scheduled evaluations, training and continuous alignment with evolving standards and regulatory expectations.
  
  Provide technical leadership in the resolution of complex certification cases byparticipatingin technical review forums, as needed.
  
  Support the organization’s broader service portfolio by contributing tothedevelopment,maintenanceandevolution of internally owned, non-accredited standards.

• Innovation & Change:Exercise independent judgment in driving innovation and change across certification processes, proactivelyidentifyingand implementing improvements.
  
  Interpret certification standards and regulatory requirements to define,draft,implement andmonitorprocedures and SOPs.

• Type of Work:The roleoperatesatactically with hands-onactivities (e.g. audit oversight, report review, certification decisions,procedure & policy creation,auditortrainingand guidance) which focus on ensuringcertificationdecisionsareaccurate, consistent, and compliant with relevant accreditation standards. The roleoperatesstrategically(e.g.technical input and recommendations, technical policy setting, risk management, capability building) tohelp shape the long-term creditability, scalability, and relevance of the certification programs.

• Key Stakeholders:Internal and external stakeholders across both regional and global environments. Internally, the role works cross-functionally with auditors, Quality, and senior leadership to ensure consistent and compliantcertificationactivitiesin accordance with relevant accreditation standards.
  
  Externally, the role interfaces with client organizations, accreditationbodiesandregulatory and standards-setting organizations (e.g. for alignment,interpretation and representation).

• Communications:Effectively collaborate and communicate with all stakeholderstofacilitatesuccess of business objectives.

• People Management:Directly manage the performance,development and day-to-day priorities of auditors, including recruitment support, objective setting, training & competency development, and ongoing performance management.

• Process Oversight:Design, implement and oversee the consistent and compliant execution of certification processes to ensure accurate, impartial, and defensible outcomes…