Sales Support

Position Title:

Sales Support

Reports to:

Store Manager

Location:

Gateway Technical College, 1001 Main St, Racine, Wisconsin 53403

Contract Type:
Part-Time, Permanent

Working Hours:

20 hours per week or less

Pay Rate: $11.00 per hour

As a Retail Sales Support team member, you will work closely with store leadership to create an organized, customer-focused campus store environment. This position will support during one of our busiest periods, with a special focus on early and steady order fulfilment. The role may involve responsibilities across customer service, textbook handling, and shipping/receiving support.

This position is ideal for individuals who enjoy fast-paced work, retail environments, and delivering great service. This role operates on a seasonal basis (6–8 weeks per semester), with a standard schedule of two days per week. Flexibility to work additional days during campus events is required.

Customer Service

• Engage customers on the sales floor with information, support, and a positive attitude.
• Maintain clean, organized, and well-merchandised store displays.
• Support customers in person, via phone and email.
• Manage and fulfil customer orders.

Textbook Department

• Assist customers in locating and purchasing course materials.
• Stock and merchandise textbooks to ensure easy access and visual appeal.
• Support daily upkeep and organization to meet sales and service goals.

Shipping & Receiving

• Receive and check in incoming merchandise and supplies.
• Organize back-stock to ensure efficient restocking of the sales floor.
• Prepare and process outgoing shipments, customer orders, and returns.
• Must be able to lift up to 40lb unassisted.

• Retail or customer service experience preferred but not required.
• Ability to work quickly and accurately in a busy environment.
• Team-oriented and dependable, with good attention to detail.