Inside Sales Representative

Job Title:

Inside Sales Representative

Job Description

This Inside Sales Representative role focuses on order and quote processing in a fast-paced job shop and contract manufacturing environment. You will manage customer orders and RFQs within the ERP system, coordinate with internal teams to support production, and serve as a key point of contact for customers. The position emphasizes accuracy, organization, and strong communication over traditional sales activities, with a primary focus on transactional work, data integrity, and workflow coordination.

Responsibilities

+ Enter, update, and manage customer orders and requests for quotation (RFQs) within the ERP system with a high level of accuracy.

+ Ensure all quotes, orders, and related documentation are processed and forwarded to the appropriate next step, such as Engineering, within expected timelines.

+ Track and follow up on open quotes, orders, and outstanding items to ensure timely completion and resolution.

+ Prepare and maintain complete order packets, including printing, organizing, and distributing all required supporting documentation.

+ Maintain accurate and organized records of customer interactions, orders, and documentation in the designated systems.

+ Monitor dashboards, reports, and open order logs to proactively identify gaps, delays, or missing information and take corrective action.

+ Perform data entry with strong attention to detail and data accuracy, ensuring information is complete and up to date.

+ Document and attach all required information, including customer communications, to the appropriate transactions within the system.

+ Coordinate with internal teams such as Engineering, Scheduling, and Production to satisfy customer requirements and support on-time delivery.

+ Pull, create, and manage job folders and supporting materials needed to maintain an efficient production flow.

+ Work closely with support staff to distribute workload effectively and maintain throughput across the order and production process.

+ Serve as a primary point of contact for customer inquiries, providing updates on orders and resolving issues promptly.

+ Communicate clearly and proactively with customers regarding order status, potential delays, and any changes that may impact delivery or requirements.

+ Follow up on outstanding quotes and customer requests in a timely manner to support customer satisfaction and internal planning.

Essential Skills

+ Experience in inside sales, inside sales support, or similar customer-facing transactional roles.

+ Customer service orientation with the ability to manage inquiries, provide updates, and resolve issues professionally.

+ Background in order management and data entry, with demonstrated accuracy and attention to detail.

+ Account management experience, particularly in environments where managing multiple open items and follow-ups is required.

+ Comfort working in an ERP-heavy role, including entering, updating, and tracking orders and RFQs within an ERP system.

+ Strong organizational skills and the ability to maintain accurate, structured records and documentation.

+ Ability to work comfortably in a fast-paced job shop or contract manufacturing environment.

+ Proactive approach to managing workload, prioritizing tasks, and consistently meeting deadlines.

+ Willingness to own transactional work rather than delegating or delaying tasks.

+ Strong communication skills, providing clear and transparent updates on workload, timelines, and order status.

+ Process-driven mindset with the ability to follow structured workflows consistently.

+ Collaborative attitude and openness to asking for help when needed to ensure tasks are completed correctly and on time.

+ Basic blueprint reading skills to match purchase order requirements with production needs.

Additional

Skills & Qualifications

+ Experience in production planning or scheduling within a manufacturing environment.

+ Customer service experience specifically within manufacturing settings.

+ Prior experience in order entry roles with significant ERP system usage.

+ Familiarity with job shop or contract manufacturing operations and related workflows.

Work Environment

This role…