Fiber Technician

Overview

Join the Future of Connectivity with Metronet!

We have an immediate opening for an energetic Fiber Technician in Racine, WI. As a Fiber Technician you will be responsible for performing basic to advanced installations, disconnects and service changes for residential and business customers for high-speed internet services, phone, and TV. You will provide basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer's electronic devices (TV, Modem, and Wireless devices etc.).

• Install and troubleshoot all Metro Net services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on all Metro Net products and services.
• Explain Metro Net services and products to customers to support sales objectives.
• Maintain professionalism with customers and fellow associates.
• Work toward meeting key performance metrics.
• Other job-related duties as requested.

• High School Diploma or GED.
• Experience with a telecom / fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Ability to work in attics, crawl spaces, and in adverse weather conditions.
• Ability to climb ladders up to 25 feet with proper safety equipment.
• Able to lift and carry loads up to 75 lbs including ladders.
• Ability to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license and satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

• 80% of medical premiums paid by the company
• Company-paid disability and life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Associate perks and discounts
• Discounted Metro Net service in our serviceable area
• And more!

• Tools, equipment, and training provided
• Company vehicle and fuel card

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.

Metro Net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

NOTE:

The position is current as of the posting date. This description does not represent a guarantee of employment and is subject to change at Metronet’s discretion.