FSET Lead Career Advisor

Position Summary

Join our mission of helping individuals achieve economic stability and meaningful employment. The FSET Lead Career Adviser serves as a key leader within the Food Share Employment and Training (FSET) program, ensuring participants receive effective, participant-centered services that support their career goals and long-term self-sufficiency. This position provides mentorship, coaching, and guidance to case management staff while overseeing service quality, participant outcomes, and program compliance.

The ideal candidate is a skilled workforce development professional with a passion for developing staff, improving program performance, and helping individuals overcome barriers to employment.

• Provide day-to-day coaching, and guidance to case management staff.
• Support onboarding, training, mentoring, and ongoing professional development activities.
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional customer service.
• Serve as a resource and subject matter expert for staff handling complex participant situations and employment barriers.
• Lead team meetings, case staffing sessions, and performance discussions.
• Ensure participant assessments, employability plans, and service delivery align with FSET requirements and participant career goals.
• Review case records and service delivery practices to ensure quality, accuracy, and timely follow-up.
• Monitor participant engagement, retention, and employment outcomes and implement strategies to improve performance.
• Support staff in identifying and addressing barriers to employment, education, and training.
• Promote participant-centered service delivery that encourages empowerment, self-sufficiency, and long-term success.
• Monitor program performance metrics and identify trends, challenges, and opportunities for improvement.
• Analyze participant and program data to drive informed decision-making and enhance service effectiveness.
• Develop and implement action plans to address performance gaps and improve outcomes.
• Partner with leadership to implement workforce development best practices and innovative service strategies.
• Ensure compliance with federal, state, organizational, and grant-funded program requirements.
• Conduct compliance spot checks, documentation audits, and support other quality assurance activities.
• Maintain confidentiality and ensure adherence to all applicable policies and procedures.
• Support preparation for monitoring reviews and audits.
• Promote access to workforce services and employment opportunities.

• Associate degree or equivalent combination of education and relevant experience.
• Minimum three (3) years of experience in workforce development, career coaching, employment services, case management, human services, or a related field.
• Demonstrated experience coaching, mentoring, training, or leading staff.
• Strong understanding of participant-centered case management and career planning practices.
• Experience developing service strategies that support employment, education, and skills advancement goals.
• Ability to analyze data and use performance metrics to improve outcomes.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management systems, Microsoft Office applications, and data reporting tools.
• Commitment to professionalism, confidentiality, and ethical service delivery.

• Bachelor's degree in Human Services, Social Work, Workforce Development, Education, Public Administration, Business, Healthcare, or a related field.
• Experience with Food Share Employment and Training (FSET), SNAP Employment & Training…