Mailroom Clerk

Job Summary

Accurately and promptly processes all mail and distribution services items with the highest level of customer service.

Location:

Racine, WI 53403.

Schedule:

Monday‑Friday, 8:00 am – 4:30 pm (full‑time). Online applications only.

$17.00 per hour to $17.50 per hour.

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc.).
• Properly packages, marks, labels and processes all non‑hazardous and hazardous materials using courier‑specific software (Fed Ex, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOPs).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

• High school diploma or equivalent.
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of domestic and international shipping of dangerous and non‑dangerous goods, including country‑specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, Fed Ex, etc.).

• Meal plan.
• Retirement plan.
• Associate shopping program.
• Health and wellness programs.
• Discount marketplace.
• Identity theft protection.
• Pet insurance.
• Voluntary benefits (critical illness, accident, hospital indemnity, legal services, auto and home).
• Full‑time health, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, flexible spending accounts.

Compass Group is an equal opportunity employer. At Compass we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position adequately with or without reasonable accommodation.

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis. ESFM maintains a drug‑free workplace.