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Founding Customer Success Leader — Build from Scratch
Job in
Radcliff, Hardin County, Kentucky, 40159, USA
Listed on 2026-09-05
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-05
Job specializations:
-
Business
Customer Success Management -
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Zipliens is seeking a founding Customer Success Manager to build the CS function for a new business line. You will own the entire customer lifecycle, from sales handoff through kickoff, implementation, and renewals, while establishing scalable systems and processes.
You will launch onboarding, a customer health framework, and playbooks for onboarding, renewal, expansion, and business reviews, with a focus on VOC and product partnerships to guide roadmap decisions.
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