Learning Coordinator, Member Engagement Center

Learning Coordinator, Member Engagement Center

Are you ready to join a team that is committed to hardworking Kentuckians?

If so, Abound Credit Union might be the place for you! We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring a friendly, enthusiastic, and just overall awesome personality to play a key role in designing, maintaining, coordinating and implementing the training programs for Abound Credit Union departments, newly hired staff, and existing staff.

What You'll Do:

• Conduct appropriate and as-needed training on processes, systems, SOPs, regulations, products and services and other topics. Travel may be required to branches and departments for individual or group training.
• Enthusiastically seek to improve processes, create efficiency in support and material guides, educational content, and all other learning opportunities for the Member Engagement Center.
• Develop, maintain, and implement training programs for newly hired credit union teammates that incorporate branch and department on the job experiences and online training and testing.
• Prepare training correspondence, manuals, spreadsheets, and all other communications utilizing a broad range of computer applications.
• Contributes to the department calendar rotation for Squad Sessions in delivery, reporting, updating and other Squad deliverables as needed.
• Create and develop training surveys and evaluations to gauge feedback; conveying results objectively to manager, and applying feedback to existing training strategies to improve, adjust, and launch successful training updates and material.

What We Need:

• Associate's degree, or some college, from an accredited college/university or progress towards completion, or equivalent work experience.
• Basic understanding and experience with loan, teller, member service operations/procedures, and call center initiatives and expectations.
• Basic understanding, knowledge, and/or experience with Abound Credit Union processes, procedures, and systems.
• Basic understanding, experience, and/or knowledge of learning and professional development training concepts to enhance learning experiences.
• Basic understanding or experience with using PowerPoint or other presentation software.

Our Benefits:

• Great Salary
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts

Salary Info: $22.26 - $27.82 / hour