Loan Servicing Specialist

Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities who will serve as the primary point of contact for branch staff, members, insurance companies and carriers regarding proof of insurance, collateral protection insurance (CPI), GAP and titles.

• Efficiently manage daily, monthly and quarterly reports for the Loan Servicing Team.
• Receives and distributes mail accordingly to Loan Servicing Team. Ensures all checks are provided to branch staff for timely processing. Proper account maintenance for proof of filing and releases.
• Maintain thorough knowledge of essential duties and functions of the Collateral Protection Specialist and Title Clerk, to act as back up or support role for these positions as needed.
• Committed to provide superior member service internally and externally via phone and e‑mail support for insurance, CPI, GAP and title related problem resolution and questions.
• Assists in working with insurance carrier to identify uninsured collateral requirements are met. Add CPI premium to applicable loan and adjusts loan payment via individual Data Safe transactions. Identifies collateral to which insurance coverage has been added and makes refunds and loan payment adjustments as required.
• Initiates required follow‑up action on insurance deficiencies reported by CPI carrier. Gathers and forwards proof of insurance and claim information required by carrier.
• Properly and efficiently notate accounts when lien has been perfected or released for all consumer secured loans includes scanning proof of filing for proper retention or release of lien recording.

• REQUIRED
• High School diploma or GED.
• Familiarity with lending systems, core processing systems and personal computers.
• Ability to interact effectively with support agencies outside the Credit Union.
• Ability to work independently, perform successfully under consistent pressure of heavy workload and strict time requirements and without close supervision. Possess a sense of urgency to complete tasks.
• Attention to detail, self‑motivated, enthusiastic, and aggressive with a willingness to support others within the Credit Union.
• Ability to communicate effectively orally and in writing. Must maintain a professional demeanor and appearance in all situations. Ability to deal effectively with senior branch staff to ensure prompt correction of deficiencies.
• Ability to operate a personal computer with a high level of proficiency in such software applications as word processing, spreadsheets, internet and email. Ability to operate a fax, calculator and copier.
• Ability to effectively communicate Credit Union products and services in order to cross‑sell.

• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long‑Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts