Asset Protection Operations Coach

Position Summary

The role drives sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory level cleanliness, assessing economic trends and community needs, overseeing stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, and securing fragile and high shrink merchandise. The manager leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.

Tour-to-Teach communications, technology utilization, business initiatives, merchandising and company direction, introducing and leading change efforts, providing clear expectations and guidance, implementing business solutions, and communicating objectives to teams effectively. The manager models and demonstrates exceptional customer service standards for store associates following the One Best Way OBW service model and supports customer service initiatives, including community outreach programs, ensuring customer needs and complaints are resolved and action plans to correct deficiencies are developed.

The role provides supervision and development opportunities for hourly associates, including hiring, training and mentoring, assigning duties, setting clear expectations, providing associate recognition, recruiting qualified associates, and maintaining staffing levels. The manager controls unexplained loss of merchandise, improves profitability by identifying performance goals, builds accountability, measures adherence to loss prevention policies, reviews inventory variances, conducts pre-inventory reviews, gathers audits, monitors deficiency trends, and communicates improvement opportunities.

The role also coordinates investigations, safety, claims, and receiving operations, maintains compliance with company policies, supports company mission values, fosters a culture of belonging, and promotes continuous learning. The manager acts with integrity, serves customers and members, and strives for excellence.

We offer competitive pay, performance-based bonus awards, health benefits including medical, vision, and dental coverage, financial benefits such as 401(k), stock purchase, and company-paid life insurance, paid time off, PTO, parental leave, family care leave, bereavement, jury duty, voting, short-term and long-term disability, company discounts, military leave pay, adoption & surrogacy expense reimbursement, Live Better U education benefit program, and more.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

The annual salary range for this position is $65,000.00 - $. Additional compensation includes annual or quarterly performance bonuses and may include regional pay zone and complex structure.

• Completion of 2 years of college.
• Option 2: 1 year’s experience as a supervisor in a multi-department environment.
• Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• Option 4: 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, and/or licensing).
• Applicable acquisition of a current state-issued Certificate of Eligibility.
• Applicable successful completion of criminal background check and/or firearms authorized training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelors in Business, Criminal Justice.

1165 WALMART WAY, RADCLIFF, KY , United States of America

Walmart and its subsidiaries maintain a drug‑free workplace and enforce a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.