Customer Service Specialist, Control
Listed on 2026-10-05
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Office Administrator/ Coordinator -
Administrative/Clerical
Office Administrator/ Coordinator
Customer Service Specialist, Work Control
Provide excellent customer service, serving as a liaison between Facilities Management and the campus community by phone, in person, and through e-mail. Applies technical knowledge by assigning appropriate shops and administrative knowledge by assigning appropriate funding to work orders in the Assetworks (AiM) System. Tracks and follows up on work requests to ensure timely completion. Communicates with constituents regarding scheduled events.
Processes Motor Pool reservations. Distributes reports and communicates them to facilities shops. Designated as emergency call-in/essential personnel.
Demonstrated customer service experience. Strong interpersonal, communication, and organizational skills and the ability to maintain confidentiality and interact professionally with a diverse group of constituents. Database input, retrieval, and reporting. Experience with comprehension and application of policies and procedures. Proficiency with current Microsoft Office applications, with emphasis on Word, Excel, and Outlook.
Technical knowledge of building systems and maintenance requirements. Experience with databases and/or higher education.
Designated as emergency call-in/essential personnel.
Non-Exempt
Classified Staff
M-F 8:00
-5:00, some nights/weekends
Admin & Office Spec III
Res Fac-Maint & Repair
$38,000 - $43,000 (depending on experience and qualifications)
Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.
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