Room Division Manager

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Job Description  Mangia’s Costa Ragusa Borgo is seeking a motivated and experienced Room Division Manager to lead and oversee the Front Office, Housekeeping, Concierge, and Laundry departments.
The role involves ensuring smooth daily operations, maintaining brand standards, and delivering exceptional guest experiences aligned with international luxury hospitality expectations.

Key Responsibilities   Lead the Room Divisions team and its departments within budgeted guidelines, to ensure operational efficiency, high quality service standards, and consistent excellence along with a seamless guest experience
Plan, direct, control, coordinate and participate in all areas and activities of the Rooms Division
Identify opportunities and development solutions to enhance the performance for all aspects and operations
Implement any Rooms-related projects and programs
Create, monitor and enforce Rooms Divisions KPI's, schedules, policies and procedures for own management and teams
Develop positive relations with all stakeholders, whilst remaining professional and service oriented at all times, always ensuring a high level of courtesy with all parties
Ensure appropriate processes and systems are in place to control costs, deliver both revenue and profit margins as per budget projections
Supervise all safety and hygiene standards
Requirements   A minimum of 5 years' working experience in a similar position in Upper Upscale Resorts. International experience will represent a plus
In depth knowledge of Front Office and Concierge, Housekeeping and Laundry operations in Upper Upscale Resorts
Good knowledge of revenue management, PMS and reservations
Fluent in Italian and English. Knowledge of a third European language will represent a plus
Excellent communication skills in all aspects: verbal, written and non-verbal
Dynamic, curious and that exhibits a passion for excellence, will have the ability to multitask and solve problems efficiently
Strong leadership skills, service oriented and guest focused, talented in people management, performance driven, assertive and pleasant personality
Superb organisational and interpersonal skills: you must be approachable, open-minded and fair, with impeccable grooming standards
What we offer   Type of contract: permanent
Accommodation available
Meals provided
Career growth opportunities within the company
Dynamic and collaborative work environment
Ongoing training and access to professional development courses
Range Salary: 41/45K + MBO

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