Rancher Success Specialist - Virtual Fencing Technology; Northwest & Mountain States Region

Position: Rancher Success Specialist - Virtual Fencing Technology (Northwest & Mountain States Region)
** Job Description
** The Rancher Success Specialist will be the lead in delivering and developing training for end user customers. The position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor data.

The position will work closely with end customers, technical support, and sales to ensure a positive user experience and high customer satisfaction with our virtual fencing–based grazing management technology.
** Candidate will cover the Northwest & Mountain States Region. Candidate must reside in Idaho, Colorado, Montana, Utah, or Washington.
**** Key responsibilities may include, but are not limited to:
*** Train end user to successfully enter, interpret and analyze the Virtual Fencing Technology data.
* Customize user portal and user reports to improve the user experience with software.
* Recommend changes to customers current process allowing for full implementation of Virtual Fencing Technology.
* Consult with owners, managers and users as required to improve customer experience.
* Ensure all questions are expediently addressed, resolved and documented in CRM.
* Recommend additions to quick guides and customer communication for improvements.
* Assist with gathering of testimonials, case studies and video clips.
* Actively raise issues and recommend improvements to support services.
* Use project management skills and organization to successfully manage multiple projects at once.
* Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
* Interface with Engineering to recommend improvements for Virtual Fencing Technology.
* Assist marketing to write newsletter and Ag media stories related to Virtual Fencing Technology.
* Work with Sales and Marketing to organize User groups and farm demonstration.
** Education Minimum Requirement:
*** Bachelor’s Degree in Animal Health, Agriculture, Business or relevant study is required.
** Required Skills/Abilities:
*** Excellent interpersonal communication and presentation skills
* Successful candidate must be flexible and have the ability to adapt to a changing environment
* Able to quickly build trust and rapport with customers.
* Time management and strong organizational skills.
* Must possess a valid U.S. motor vehicle driver’s license without restriction.
* Excellent written, verbal and MS office skills.
* Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction.
*
* Required Skills:

** Account Management, Adaptability, Agricultural Economics, Agriculture, Farming, Animal Husbandry, Case Study Research, Customer Relationship Management (CRM), Equipment Repairs, Field Sales Support, Knowledge Gathering, Lead Generation, Livestock Management, Order Processing, Relationship Building, Sales Goal Achievement, Sales Process Management, Vehicle Driving
** Preferred

Skills:

** Current Employees apply

Current Contingent Workers apply
** US and Puerto Rico Residents Only:
** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please  if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  

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