Director, PM&OE Operations & Integration

Job Description The Opportunity As our company accelerates its adoption of artificial intelligence, we are evolving into an organization powered by intelligent products, agentic workflows, and agile teams. To deliver measurable business value, we are transforming Digital Human Health (DHH) operations to better plan, execute and measure our strategic programs and commercial enabling platforms and solutions. We are focused on continuous process improvement and leveraging digital, data, and agentic solutions to reimagine our operating processes.

Role Overview We are seeking a highly operational and technically fluent Director to serve as the Operational Integrator for the Portfolio Management and Operational Enablement (PM&OE) Team. Reporting to the Associate Vice President, PM&OE, this individual will act as the central operational “connective tissue” across all verticals, bringing a strategic operations or consulting mindset to provide rigorous quality control and delivery oversight across critical outputs.

The individual in this role will also have accountability to the DHH senior leadership team and will be required to interface across Value Teams in DHH to ensure operational connectivity and outcomes. The role requires deep proficiency in the “Business of IT” ways of working, systems, and tooling. The core mandate is to pressure-test deliverables across the Finance, Strategy/OKRs, Architecture, and ensure DHH’s operational machinery runs with precision, affording leadership the capacity to focus on strategic imperatives.

Success will be measured by improved team effectiveness, stronger operational rigor, faster decision-making, and seamless cross-functional execution.

Key Responsibilities Cross-Team Alignment & Operating RhythmDHH SLT Partnership & Operational Alignment:
Serve as a trusted operational partner to the PM&OE Leader, connecting team priorities with broader DHH operational standards and cross-functional outcomes to strengthen operational excellence, accelerate execution, and improve consistency across DHH.Team Integration & Operating Cadence:
Partner across PM&OE to drive seamless delivery, cross-functional alignment, and clear communication across all pillars. Design and continuously evolve PM&OE’s operating model and leadership cadence so forums reinforce accountability, informed decision-making, transparency, and execution against the highest priorities.

Cross-Functional Bottleneck Resolution:
Lead the triage and resolution of operational hurdles, applying critical thinking and structured problem-solving to quickly unpack complex IT and operational challenges, clarify ownership, and facilitate resolution.

Special Cross-Pillar Initiatives:
Direct sensitive, high-priority, or cross-functional operational initiatives requiring coordinated execution across multiple PM&OE groups.

Capacity & Delivery Planning:
Maintain visibility into team bandwidth and delivery risk, dynamically shifting resources and priorities to meet critical operational deadlines without compromising quality.

Executive Readiness & Synthesis Deliverable Review & Quality Assurance:
Drive quality assurance for critical deliverables, presentations, and reports, applying a rigorous consulting lens to data accuracy, affordability, narrative clarity, and alignment with overarching DHH strategic programs.

Scale DHH Best Practices:
Partner with leadership to identify, package, and share PM&OE operational best practices, frameworks, and success stories with the broader DHH community, other technology divisions and global IT leadership, scaling proven approaches across the broader organization.

Represent PM&OE Operations:
Serve as an operational delegate for PM&OE in cross-functional meetings and technical forums, as…