LeisureMod Furniture: Customer Service Representative

Headquarters: 158 Mill St, Rahway New Jersey, 07065

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As a Live Chat Customer Service Representative, you will be the first point of contact for customers browsing our online store. You’ll provide real-time support through our website’s chat platform—answering questions, assisting with orders, resolving issues, and delivering an exceptional customer experience that reflects the Leisure Mod brand.

This role is 100% remote and ideal for someone who communicates clearly, types quickly, and enjoys a fast-paced digital environment.

• Respond promptly to customer inquiries via live chat in a professional and friendly manner
• Assist customers with product information, order placement, shipping updates, and return/exchange support
• Troubleshoot customer concerns and elevate issues when necessary
• Maintain accurate and organized chat records within our CRM system
• Meet quality and response‑time targets
• Provide feedback on recurring customer issues to help improve processes

• Previous experience in customer service, preferably in a live chat or e-commerce environment
• Strong written communication skills and excellent grammar
• Fast and accurate typing (30+ WPM preferred)
• Ability to multitask across multiple chat windows
• Reliable internet connection and quiet workspace
• Empathy, patience, and a customer‑first mindset
• Ability to work scheduled shifts, including occasional weekends or holidays