Customer Service Rep

Job Category Org:
Store Customer Service Rep

We are seeking a friendly and empathetic Customer Service Representative to join our team in Rahway, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions or elevate issues when necessary
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction and resolve complex issues
• Document customer interactions and maintain accurate records in our CRM system
• Identify and communicate common customer issues to improve products and services
• Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates

• High school diploma or equivalent required
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong active listening and problem‑solving abilities
• Proficiency in using computer systems, including CRM software, email, and chat applications
• Ability to multitask and manage time effectively in a fast‑paced environment
• Patient and empathetic approach to customer interactions
• Team player with a positive attitude and willingness to learn
• Customer service certification is a plus