B2B Collections Specialist

Job Description

The Accounts Receivable / Collections Specialist is responsible for managing a portfolio of customer accounts end‑to‑end, ensuring timely payment of invoices, accurate account reconciliation, and a strong customer experience. This role requires excellent communication skills, strong analytical abilities, and the ability to partner effectively with internal and external stakeholders. The ideal candidate thrives in a B2B environment, demonstrates strong ownership, and is skilled in resolving billing and payment issues.

• Serve as the primary point of contact for assigned North America customer accounts, managing both collections and overall account health.
• Maintain strong customer relationships by providing clear and professional communication regarding invoices, outstanding balances, and payment expectations.
• Address and resolve inquiries from customer Accounts Payable teams in a timely and efficient manner.

• Conduct outbound calls and follow‑ups for overdue invoices within assigned buckets to secure timely payments.
• Use effective negotiation strategies to obtain payment commitments and resolve barriers to payment.
• Investigate and manage customer disputes, ensuring quick and accurate resolution to support timely collections.

• Perform account maintenance including data updates, corrections, and documentation of account activity.
• Handle invoice-related processes such as pre‑bill review, credit/rebill requests, invoice splitting, PO changes, and other adjustments.
• Reconcile customer accounts to ensure accuracy and prevent discrepancies.

• Work closely with internal teams such as Billing, Originations, and Operations to resolve account issues and streamline processes.
• Communicate billing or account escalations and partner with the appropriate teams to drive swift resolution.

• Prepare and analyze Excel‑based reports for assigned AR inventory to highlight trends, risks, and collection progress.
• Complete daily operational tasks and reporting in alignment with TCS service requirements and SLAs.

• Strong verbal and written communication skills.
• Ability to manage and respond to customer account questions with clarity and confidence.
• Solid domain knowledge of AR processes, billing, and B2B collections.
• Strong attention to detail and comfort handling numerical data.

• Experience in a B2B collections or Accounts Receivable environment.
• Proficiency in Microsoft Excel and basic reporting.
• Strong communication, negotiation, and customer‑handling skills.
• Diploma.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $43,000 – $53,000 per year