Process Intelligence Specialist

Job Description As a
** Specialist in the Process Intelligence
** team within the APEX (AI, Process, Engineering and eXperience) Team, you will interact with stakeholders globally to;
* Collaborate with stakeholders to gather, document, and analyse business requirements
* Develop a deep knowledge of core systems to locate appropriate process data
* Partner with data owners to identify data sources that can be leveraged in process models
* Produce process models using relevant applications
* Demonstrate process models and data driven recommendations to end users
*
* Key Responsibilities:

**** Business Process Modelling & Requirements Gathering
*** Assists in modelling current-state and desired business process scenarios, applying corporate modelling standards, definitions, techniques (e.g. BPMN – Business Process Modelling and Notation) and utilizing corporate sanctioned modelling tools (e.g. CPM - Celonis Process Modelling)
* Conduct thorough analyses of current business processes to identify inefficiencies and opportunities for solutions that leverage AI, Automation or Process Intelligence technologies. Utilize process mapping and modelling techniques to visualize workflows.
* Collaborate with stakeholders to gather, document, and analyse business requirements related to automation, AI and process initiatives. Facilitate workshops, interviews, and surveys to elicit functional and non-functional requirements and turn them into testable User Stories.
** Business Process Architecture & Value Analysis
*** Assists in the development and analysis of data driven POV/POC process mining models (simple single object digit twin) to validate assumptions on defined processes
* Participate in all phases of the development of business process digital twins including defining, documenting, and ensuring traceability of requirements, SDLC documentation, user Acceptance Testing, validation of the identified data sources and data profiling of processes’ digital footprints, sustainment activities to Digital Twins and their KPI Control Towers and associated assets resulting from process updates
* Utilizing the process intelligence tool set of (1) process models (2) task mining and mapping and (3) digital twins, assists in analysing and documenting efficiencies and improvement opportunities for defined business processes
* Assists with the identification of process conformance violations & deviations to generate value opportunities and in the development of KPI's based on data points and business opportunity needs
*** Business Analysis
**** Actively participate in all phases of the Software Development Life Cycle (SDLC), including planning, design, development, testing, deployment, and maintenance. Create and maintain clear and comprehensive documentation throughout the SDLC process, including requirements specifications, design documents, test plans, and user manuals, ensuring all relevant information is accessible for current and future reference.
* Collaborate with Quality Assurance (QA) teams to develop test cases and test scripts for automated and AI-driven solutions. Support user acceptance testing (UAT) to ensure solutions meet business needs.
** Consulting, Stakeholder Engagement & Project Management Support
*** Engage with stakeholders at all levels to communicate findings, present recommendations, and ensure alignment with business objectives. Maintain ongoing relationships for feedback and continuous improvement.
* Assist in the implementation of stakeholder engagement plans and help to collect feedback for continuous improvement
* Stay updated on industry trends and emerging technologies in Automation, AI and Process Intelligence. Proactively recommend process improvements and automation opportunities that integrate AI capabilities.
* Assists in the tracking of project activities and assist in managing the risks of their deliverables
*
* Qualifications:

*** Bachelor’s or higher in  + Mathematics, Statistics, Economics, Business Information Systems, Engineering, Computer Science/MIS, Finance/Accounting, Engineering or Science
* At least
** 0-3 years
** of relevant work experience with demonstrated expertise in using information…