Business Analyst - II; Associate

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Life Sciences, IT, or related field; or equivalent relevant experience.
• Approximately 2–4 years of experience in content operations, marketing operations, digital production, or a similar role.
• Hands-on experience with Veeva Promo Mats, including:
  • Uploading and managing documents/renditions.
  • Initiating and tracking review workflows.
  • Applying document metadata, tags, and naming conventions.
  • Experience working with PDFs and digital assets from design or content creation environments.

• Experience in a regulated industry (e.g., pharmaceuticals, biotech, healthcare) with exposure to promotional or medical review processes.
• Experience engaging with cross‑functional stakeholders such as digital leads, brand teams, and review committees (MLR, PRC, or equivalent).
• Experience maintaining trackers and status reports for content or project workflows.

• Strong attention to detail and accuracy in document handling, tagging, and numbering.
• Ability to quickly learn and apply system nuances, configurations, and process rules.
• Solid organizational and time‑management skills; able to handle multiple submissions at various stages simultaneously.
• Clear and professional communication skills; comfortable engaging with digital leads and cross‑functional review teams.
• Proactive problem‑solver who can anticipate and remove barriers to keep work moving.
• Comfortable working in structured, process‑driven, and compliance‑focused environments.

The Veeva Promo Mats Specialist (Intermediate) is responsible for end‑to‑end management of content submissions into Veeva Promo Mats. This role focuses on preparing materials from the design environment, creating PDFs, uploading and tagging them in Promo Mats, and shepherding them through the review and approval process. The specialist will actively engage with digital leads and review teams, track progress, update project trackers, and work to eliminate barriers to timely approvals.

• Content Preparation & PDF Creation
  • Generate review‑ready PDFs from the design environment (FIGMA) following internal guidelines.
  • Ensure PDFs are accurate, complete, and aligned with approved design and content standards.
• Veeva Promo Mats Submissions
  • Upload PDFs into Veeva Promo Mats as the primary rendition for review.
  • Create and/or assign document numbers.
  • Apply required document metadata and tags (e.g., product, asset type, channel, country, lifecycle stage) to ensure accurate classification and searchability.
  • Maintain consistency with internal naming conventions and folder structures.
• Review & Approval Process Management
  • Initiate and manage review workflows in Promo Mats, routing materials to the appropriate review teams (e.g., Medical, Legal, Regulatory, Compliance, Marketing).
  • Engage proactively with digital leads and other key stakeholders to confirm requirements, timelines, and readiness for submission.
  • Monitor review status and timelines, following up with reviewers as needed to keep materials moving through the process.
  • Track and communicate progress to project teams, escalating issues or delays to the Veeva support squad or relevant stakeholders when necessary.
• Tracking, Reporting & Project Support
  • Update and maintain project trackers (e.g., spreadsheets, dashboards, or internal tools) with submission status, key dates, owners, and next steps.
  • Identify and remove barriers in the submission and review process (e.g., missing information, incorrect tags, workflow errors) by partnering with review teams, digital leads, and the Veeva support squad.
• Platform & Process Excellence
  • Develop a strong understanding of the organization’s specific Promo Mats configuration (custom fields, workflows, naming conventions, document types, and approval rules).
  • Support continuous improvement by flagging recurring issues, suggesting process enhancements, and sharing feedback with the Veeva support squad and digital leads.