Technical Operator - Dispatch

Overview

The Technical Operator — Dispatch is an active member of the Dispatch Team who keeps dispatch systems and export workflows reliable, compliant, and efficient through proactive monitoring, rapid fault resolution, and precise execution of start/end-of-day processes. They oversee order movements for timely, accurate, and compliant shipment dispatch; coordinate resources and handovers; and maintain clear documentation and communication with IT and vendors, while modelling strong safety, integrity, and inclusive behaviour.

As Dispatch Technical Operator, you will manage and coordinate the daily dispatch team operations to support the Team Leader in meeting customer and operational goals.

Key responsibilities include:

• Promote a strong safety culture; ensure compliance with health, safety, and environmental policies.
• Maintain dispatch systems uptime; monitor tools; act as primary IT escalation.
• Provide status at handover; escalate major outages to IT and Team Leader.
• Oversee order movements to ensure timely, accurate, and compliant export shipment dispatch.
• Start of Day: print blank orders, allocate staff/work, check trolley dates (FIFO), prepare data and reports for Co-ordinator, report absences.
• End of Day: ensure work completed or clear handover, record end-of-shift KPIs, print blank orders for morning.
• Support Team Leader; manage shift breaks; coordinate on-call and after-hours.
• Liaise with IT and vendors; deliver technical status updates.
• Perform validation/debugging; train and assess team members.
• Ensure on-time delivery (OTD) is achieved daily.
• Hold team members accountable for their actions and ensure they meet the required expectations for their respective roles.

• Advanced written and verbal communication; ability to influence at all levels; clear incident/status reporting; effective IT/vendor liaison
• Problem solving and execution: strong analytical skills; excellent time management, organization, and attention to detail
• Technical dispatch systems administration; network monitoring and basic troubleshooting; validation/debugging; IT security/data compliance; proficiency in Word/Excel/Outlook; SAP advantageous
• Operational KPI tracking/reporting; work allocation/resource planning; export order movement oversight; disciplined handover/escalation; incident management/on-call; FIFO/date control
• Leadership and HSE: emotionally intelligent, collaborative leadership; high integrity; promotes strong safety culture and HSE compliance

• Work autonomously whilst being supported, encouraged and part of a trusted, leading Global Animal Health organisation
• Opportunities to upskill and develop in your role
• Joining a collaborative team of likeminded individuals
• This role requires heavy lifting and heavy physical work

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

• Accountability
• Computer Technical Support
• Conventional Machining
• Equipment Set Up
• Fabrication Processes
• Inventory Management
• Lean Manufacturing
• Manufacturing Quality Control
• Material Selection
• Mechanical Equipment Maintenance
• Operations Management
• Operations Processes
• Operations Support
• Preventive Maintenance
• Production Planning
• Production Reports
• Production Scheduling
• Safety Compliance
• Shift Planning
• Statistical Process Control (SPC)
• Technical Repair
• Technical Support
• Tooling Maintenance
• Troubleshooting

• Current Employees apply HERE
• Current Contingent Workers apply HERE

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.

No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Regular

Not Applicable

02/27/2026

A job posting is effective until 11:59 PM on the day before the listed job posting end date. Please ensure you apply to a job posting no later than the day before the job posting end date.

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