Lab Computing Analyst

Summary

Looking for someone with strong Windows OS configuration, management and troubleshooting skills as well as experience with GxP systems and documentation.

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implement customer specified benchtop computing design and processes
• Administer and assures connectivity of customer’s Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across all Perkin Elmer Enterprise practices as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

• Experience with technologies including Microsoft operating systems, networking, remote computing and backup systems.
• Experience with scientific instrumentation
• Experience in a validated environment
• Folder permissions / shared drives/Local policies
• Networking-Troubleshoot skills, Ethernet, problem solving skills

• Acronis
• Service Now
• Tanium
• Network label printers