Specialist , Service Management

Job Description

The Specialist, DC Ops Service Delivery position will be able to execute activities of Data Center Operations and provide as-needed on-site support for regionally located computer rooms. They will ensure all requests and incident tasks are handled according to standard operating procedures, work instructions, and policies. Responsible for all DC related aspects of our Company's Infrastructure Management Lifecycle for hosted equipment including planning, coordination, installation, and decommission.

Responsible for improving the overall operation ensuring that work activities are completed within SLA parameters with a high degree of quality. Coordinates onsite activities with visitors, vendors, and other technicians as required.

• Strong understanding of structured cabling systems, network and connectivity standards and hardware installation.
• Excellent problem-solving skills, troubleshooting, analytical skills, project/task management skills are required.
• Must be a key contributor to the success of technical solutions.
• Must have the ability to constantly learn while operating in a complex and dynamic operations environment.
• Capacity and demand planning for the data center.
• Technical capacity and capability analysis for data center and local computer rooms.
• Must demonstrate strong interpersonal and communication skills with high personal integrity, credibility, and energy.
• As applicable, develop staff and maintain effective relationships with vendors.

HS Diploma or GED required. Advanced degree preferred.

• Understanding of enterprise critical data center facilities and their mechanical and electrical requirements.
• Deep understanding of data center, IT and network standards and policies.
• Ability to adapt to changing technology environments.
• Ability to oversee data center projects and develop and improve processes.

• Minimum of 5 years in data center installations, break fix, diagnostics, and structured cabling.
• Strong team building, organizational and Project Management skills.

Accountability, Audit Management, Business Process Improvements, Customer Experience Management, Data Modeling, Governance Management, Information Systems Strategy, Management Process, Quality Assurance (QA), Stakeholder Relationship Management

Current Employees apply HERE

Current Contingent Workers apply HERE

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights or EEOC GINA Supplement. We are proud to be a company that embraces the value of bringing together talent and committed people with diverse experiences, perspectives, skills and backgrounds.

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a hybrid model consisting of three total days on-site per week, Monday – Thursday, with Friday designated as a remote‑working day unless business critical tasks require an on‑site presence.

Salary range: $87,300.00 – $. Salary based on education, qualifications, certifications, experience, skills, geographic location, government requirements and business needs.

Eligible for annual bonus and long‑term incentive if applicable.

We offer a comprehensive package of benefits, including medical, dental, vision, health care and other insurance benefits for employee and family, retirement benefits, including 401(k), paid holidays, vacation and compassionate and sick days. More information about benefits is available at

Apply for this role at  The Final date to receive applications for this position is stated on this posting.

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