Dir , Technical Product Management

Job Description

In this role, the Contract Lifecycle Management (CLM) Product Line Lead will drive the strategic implementation and ongoing evolution of its enterprise CLM platform, focusing on Docu Sign CLM. This individual will lead a multi‑year, complex global transformation program, serving as the primary product lead across internal stakeholders, the selected systems implementation partner, and the software provider.

The successful candidate will define the product line’s priorities and vision, translate business needs across 10+ functional areas and 40+ markets into actionable requirements, and deliver CLM capabilities across the organization. The role also oversees business‑as‑usual support, establishes enterprise governance, and identifies opportunities to enhance contract processes, user experience, reporting, and automation.

This role requires a blend of product ownership, enterprise systems implementation, executive‑level stakeholder engagement, and operational leadership in a global, highly regulated environment.

• Create and communicate a robust vision, strategy, and multi‑year roadmap to evolve the CLM product line that aligns with business priorities and enterprise technology standards.
• Provide leadership across 3+ products in the CLM product line across its full lifecycle, planning through delivery, adoption, optimization, and continuous improvement.
• Collaborate with stakeholders across GSF and IT delivery teams to contribute to overall company priorities.
• Establish and track product KPIs and success metrics to ensure measurable business value, user experience, and operational efficiency.

• Serve as the primary liaison between business stakeholders (Legal, Technology Procurement, Compliance, etc.) and IT delivery teams.
• Oversee a team of analysts translating business objectives into clear product requirements, user stories, and prioritized backlogs.
• Facilitate trade‑off discussions across scope, cost, risk, and timing to drive informed decisions and outcomes.
• Proactively identify opportunities to standardize, streamline, and automate contracting processes across the enterprise.

• Act as a trusted advisor to executive business and IT leaders, influencing decisions and guiding outcomes across complex, cross‑functional initiatives.
• Build, grow, and support a team of Product Managers through hiring, coaching, mentoring, and providing feedback.

• Lead and drive CLM implementations, releases, and enhancements using strong PMO, delivery, and risk management practices.
• Ensure delivery governance, documentation, and adherence to enterprise SDLC, security, and compliance standards.
• Coordinate change management and stakeholder communications to support successful deployments and adoption.

• Act as a subject‑matter expert in contract lifecycle and related business processes, deeply understanding stakeholder needs, pain points, and value drivers.
• Provide hands‑on product leadership and team building for the CLM product team supporting configuration, workflows, templates, clauses, metadata, and integrations.
• Partner with architecture, integration, security, and data teams to ensure scalable and compliant solutions.
• Ensure technical decisions support long‑term platform sustainability, performance, and extensibility.

• Bachelor’s degree

• 10+ years of experience in product management, product ownership, or solution leadership roles, preferably in enterprise SaaS platforms.
• Enterprise leadership skills, including business savviness, strategic planning, execution excellence, change catalyst, emotional intelligence, networking, and partnership.
• Trusted advisor to business leaders with a track record focusing on data‑driven, user‑focused outcomes.
• Strong PMO and delivery leadership skills, including managing complex, multi‑stakeholder initiatives.
• Demonstrated experience owning and delivering enterprise‑scale solutions (CLM preferred).
• Proven ability to set product vision, define roadmaps, and deliver measurable business…