Specialist, Technical Support; Hybrid - NJ or PA

Job Description

Associate member of Security Operations working as part of a global Tier 2 team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards, and practices, and participate in driving their creation and upkeep. Must be proficient in managing projects through to completion, innovative, security-focused, self‑motivated and driven. The candidate will support operational responsibilities across all supported IT security platforms, its environment, and core services within the organization.

Good communication skills, documentation abilities, and compliance experience are required. The role requires comfort working in a team environment and collaborating with other areas to implement solutions that secure and benefit the company.

• Day to day operation supporting multiple IT Security platforms with various implementations across the enterprise; experience securing, hardening, and implementing tiered concepts is required.
• Act as IT Security liaison supporting Engineering, Operations teams and interfacing with other underpinning services.
• Solid understanding of security operations workflows.
• Drive improvement, quality, and value.
• Correlate Security Incidents/Events, Service Requests, Changes, and Work Orders where information is available and supported by the functionality of Supplier‑managed tools; determine business impact of the Incident(s) or multiple technologies affected by the disruption.
• Ensure all open cases and alerts are effectively managed through containment, resolution, and/or providing all available information to our company teams and partners to resolve Security Incidents based on an approved Security Incident prioritization process as defined in the Policies and Procedures Manual.
• Knowledge of cloud capabilities/concepts including federation, RBAC, cloud security, Directory Synchronization (AAD Connect), Microsoft O365 and Azure AD.
• Excellent understanding and technical knowledge regarding core services including IPSEC, DNS, WINS, PKI, GPOs, replication, trusts, etc.
• Compliance and IT Security related best practices and processes.
• Plan, configure, troubleshoot, and administer Microsoft AD and underlying Operating System(s).
• Power Shell scripting experience in a large‑scale environment for automation purposes and cloud connectivity.
• Familiarity with old and modern Microsoft operating systems, server‑class hardware, and VMware technologies.
• Experience with identity best practices, Azure roles, security, and SAAS strategies specifically around Microsoft Active Directory/Entra  a must.
• Least privileged access concepts necessary.

• High School Diploma or GED required.

• Minimum of 3 years of experience supporting large‑scale enterprise endpoint, network security, zero‑trust platforms and their respective environments and related services.
• Hands‑on knowledge of Endpoint and Network Security, Zero Trust principles, methodologies and related technologies.
• Familiarity with network security tools and technologies, including firewalls, intrusion detection and prevention systems (IDPS), network segmentation, and secure remote access solutions.
• Ability to provide support for real‑time events providing moderated services.
• Ability to acquire new skills in a dynamic environment.
• Fluent in English, both verbal and written.

• Knowledge of large networks including F5 load balancers concepts.

Cybersecurity, Endpoint Security, Firewalls, Intrusion Prevention, IT Network Security, Network Security, Technical Support, Zero Trust.

• F5 Load Balancer.

US and Puerto Rico Residents Only.

San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only:
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’s Fair…