Senior Specialist, Technical Support

Job Description

Senior member of Identity & Access Management working as part of a global team to support a fast‑paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participate‑drive their creation and upkeep. In addition to technical expertise, must be proficient in managing projects through to completion, innovative, security focused, self‑motivated and driven. The candidate will be a member of the global Tier 2 Identity and Access Management Operations team which includes operational responsibilities across all supported platforms in the organization.

Good communication skills, documentation abilities and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company.

• Day‑to‑Day operation supporting multiple Identity and Access Management services, Ping Federate, Ping Access, Delinea Secret Server, Symantec VIP for multi‑factor authentication, MS Authenticator, SailPoint Identity Now, Quest Password Manager and Hitachi Password Manager.
• Perform installation of security patches, version upgrade, support bug fixes, performance tuning and reporting of all the Identity and Access Management products.
• Coordinate, provide guidance and support services during critical service outages.
• Gather business and technical requirements to set up Single Sign‑On (SSO) with third‑party vendor applications.
• Coordinate with multiple application and infrastructure teams to identify privileged accounts and onboard to Delinea Secret Server to mitigate security risks.
• Perform SailPoint Identity Now configuration and support of the access certifications such as Identity Certifications, and perform periodic access reviews for applications to comply with audit requirements.
• Perform product migration analysis and support for Identity and Access Management Services.
• Evaluate services using different monitoring tools, conduct meetings with clients to present existing security gaps and enhancements to avoid security breaches.
• Establish periodic vulnerability scans of Identity and Access Management services to mitigate any security vulnerabilities.
• Conduct Disaster Recovery (DR) exercises to ensure minimal impact to Identity and Access Management services during any disaster in any data center.
• Utilize Java/Linux script/Power Shell script to automate security features not supported by the product by extending product APIs (Application Program Interface).
• Conduct meetings with multiple security teams, gather requirements and specifications from clients. Validate, check feasibility and plan implementation.
• Drive improvement, quality and value.
• Adhere to least privileged access concepts.
• Experience with Microsoft Windows Server infrastructure.
• Experience with Red Hat Linux infrastructure.
• Advanced knowledge of large networks including F5 load balancer concepts.

• Bachelor's degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, or equivalent experience.
• 7+ years of experience supporting large‑scale enterprise Identity and Access Management environments and related services.
• Ability to provide support for real‑time events providing moderated services.
• Ability to acquire new skills in a different environment.
• Fluent in English, in both verbal and written communication.

Required Skills: Active Directory (AD), Application Managed Services, Availability Management, Change Controls, Cyber Operations, Database Security, Incident Management, Information Security, IT Project Lifecycle, Managed Services, Management System Development, Multi‑Factor Authentication (MFA), Problem Management, Quality Assurance (QA), SailPoint Identity Now, Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Software Lifecycle Management (SLM), Stakeholder Engagement, Testing

Salary Range: $ - $

The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.

We offer a comprehensive package of benefits including…