Associate Director, Clinical Operations - Global Data Management & Standards Academy; Hybrid

Job Description

The Associate Director, Global Data Management & Standards (GDMS) Academy reports to the Head of Global Data Management & Standards (GDMS) Business Operations and leads the strategy and execution for GDMS onboarding and the global skill and knowledge development framework. In collaboration with GDMS functional area leaders, the role translates capability needs into learning pathways, appropriately leveled knowledge content, and role-based curricula.

The role defines standards for curriculum design, evaluation, and learning operations, and builds scalable mechanisms for training delivery and consumption. Partnering with enterprise learning and development, it leverages curated training and learning sources, ensures alignment on learning technologies, aligns to training record keeping requirements, and employs learning analytics to guide continuous improvement.

• In collaboration with GDMS leadership, define and maintain GDMS onboarding material and associated processes, ensuring alignment with broader organizational onboarding activities.
• In partnership with GDMS leadership and subject matter experts, define skill and knowledge requirements that align with business needs and organizational priorities.
• Working with representatives from the GDMS global data management centers, define and implement a skill and knowledge development strategy inclusive of role-based competency frameworks, role-based curricula, and delivery mechanisms.
• Engage with Human Resources, enterprise learning and development, Global Clinical Trial Operations (GCTO), and external partnerships to source curated training and learning material that aligns with organizational priorities.
• Own and drive the GDMS Academy learning and development strategy, proactively identifying capability gaps and building the business case for learning priorities.

• Lead delivery and coordination of the GDMS learning portfolio, ensuring quality, consistency, and on-time execution.
• Establish standards for content design, facilitation, and evaluation; coach subject matter experts and facilitators to those standards.
• Define annual skill and knowledge development plan, success criteria, and measurement model; publish dashboards and drive follow-through on actions to continuously improve.
• Coordinate with Human Resources, enterprise learning and development and GCTO on tools, LMS integrations, and enterprise talent initiatives that relate to GDMS learning.
• Lead continuous improvement of the GDMS Academy curriculum using learning analytics, stakeholder feedback, and benchmarking insights to regularly assess and evolve design, delivery mechanisms, and measurement frameworks.

• Manage onboarding, rotation, shadow, and intern programs end-to-end, including selection, matching, objectives, and outcomes tracking.
• Build external engagement plan (industry forums, benchmarking, associations) and evaluate insights for internal learning opportunities and curriculum refinement.
• Develop and coordinate recognition and learning campaigns that motivate skill and knowledge uptake.

• In-depth knowledge of clinical trial operations and clinical data management.
• Proficiency in designing curriculum architecture and learning pathways aligned to role-based competency and skills frameworks.
• Experience developing assessment strategy and evaluation methods including competency-based validation.
• Experience building and sustaining communities of practice and peer-learning mechanisms (facilitation, mentoring, knowledge sharing).
• Working knowledge of learning analytics and dashboarding (coverage, completion, proficiency, impact, ROI).
• Experience integrating curricula and reporting with enterprise learning technologies (e.g., LMS/LXP) while applying data privacy and access controls.
• Ability to translate internal/external insights and lessons learned into learning assets.

• Demonstrated strategic leadership and ability to influence senior-level…