Associate Director, Change Management

Associate Director, Change Management

Digital is the multiplier that enables Development Sciences and Clinical Supply (DSCS) to drive faster experimentation, more efficient processes, and higher-confidence decisions across the portfolio. DSCS Digital Technologies (DDT) is responsible for pioneering and deploying digital and data capabilities that enhance speed, capacity, and robustness across DSCS.

• Lead development and execution of integrated change management strategies across DDT programs and use cases.
• Partner with DDT Leadership Team, workstream leads, and use case owners to align change strategy with program objectives and value realization.
• Drive stakeholder engagement, including impact assessments, readiness planning, and sponsor alignment.
• Establish and lead a change agent/champion network to support adoption across DSCS.
• Define and execute communications and training strategies to support awareness, understanding, and behavior change.
• Track adoption metrics, risks, and resistance, implementing mitigation actions to ensure sustained adoption.
• Support post-go-live activities including reinforcement strategies, hypercare, and continuous improvement.
• Provide coaching and guidance to program teams and sponsors on change management best practices.
• Drive alignment between change strategy, communications, training, and delivery teams to ensure integrated execution.
• Develop and maintain change impact assessments across people, process, and technology dimensions, building out necessary details within the project schedule.
• Establish stakeholder engagement strategies, including sponsor spine and governance alignment.
• Design and implement communication and engagement plans tailored to multiple audiences (executive, functional, end-user).
• Partner with Learning & Development to define training strategy and enable capability building across teams.
• Ensure consistent application of change management frameworks, tools, and templates across DDT initiatives.
• Monitor adoption, engagement, and behavior change using defined KPIs and feedback loops.
• Identify risks to adoption and implement mitigation strategies to reduce resistance and accelerate uptake.
• Develop executive-ready materials, including presentations, talking points, and change updates.
• Facilitate workshops and alignment sessions across cross-functional teams.
• Contribute to continuous improvement of DDT change management practices and playbooks.

• Education:
  
  Bachelor’s Degree required; advanced degree (MBA, MS, or equivalent) preferred in a business or pharma-related field.
• Experience:
  
  5‑10+ years of experience in change management, digital transformation, or organizational effectiveness within Pharma/Biotech.
• Proven experience leading large-scale, cross-functional change initiatives.
• Strong stakeholder engagement and influence skills across senior leadership and global teams.
• Demonstrated ability to develop and execute adoption, communication, and training strategies.
• Experience working in program delivery environments with integrated governance and stage-gate processes.
• Strong business acumen and ability to align change efforts to measurable business outcomes.
• Excellent communication skills, including executive storytelling and presentation development.
• Demonstrated ability to coach leaders and teams on change management practices.
• Experience working in complex, matrixed organizations.

• Experience in process development.
• Familiarity with digital and data platforms (analytics, automation, data foundation).
• Experience supporting hub-and-spoke operating models.
• Knowledge of change methodologies (e.g., Prosci, CEM, SRF).
• Experience building and scaling change networks.

US and Puerto Rico Residents Only. San Francisco Residents Only – we will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only – we will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

As an Equal Employment Opportunity Employer, we…