Sr. Specialist, SAP Order to Cash; OTC – Key User

SAP Order to Cash Specialist / Key User

Our Company’s Animal Health division is seeking an experienced SAP Order to Cash (OTC) Specialist / Key User to serve as a functional business lead for OTC processes within a modern SAP S/4

HANA environment. This role is critical to ensuring the stability, efficiency, and continuous improvement of Order Management and Customer Care processes in the U.S., while collaborating with global partners and cross‑functional teams.

• SAP OTC Functional Leadership: Serve as SAP Key User and functional SME for Order‑to‑Cash processes, including order management, pricing, billing, delivery, returns, and invoicing. Own and stabilize assigned OTC business processes, ensuring compliance with global templates, internal controls, and best practices.
• Operational Support & Issue Resolution: Provide first‑line functional support for the Order Management Center and Customer Service teams. Troubleshoot and resolve SAP OTC issues, partner closely with Warehouse, Logistics, Pricing, Billing, Finance, and Returns teams to resolve cross‑functional process issues, and support Stock‑to‑Invoice controls.
• SAP S/4
  
  HANA & Technology Enablement: Support SAP S/4
  
  HANA OTC processes and Fiori applications, collaborate with IT, global SAP teams, and external partners on enhancements, integrations, and release cycles, and participate in system releases, cutovers, hypercare, and regression testing efforts.
• Testing, Validation & Documentation: Lead and execute functional testing activities including test planning and documentation, unit, integration, regression, and user acceptance testing (UAT), test scenario creation, execution, and sign‑off, and maintain accurate process documentation, training materials, and test artifacts.
• Training & Change Enablement: Identify training needs, develop and deliver end‑user training, support change management activities related to process improvements and system enhancements, and drive effective communication and knowledge transfer across the user community.
• Continuous Improvement, Automation & Analytics: Proactively identify opportunities for process optimization, standardization, and automation within OTC, support automation initiatives (e.g., RPA, workflow improvements), monitor operational performance using SAP reports, embedded analytics, or dashboards, and use data and KPIs to recommend corrective actions.
• Global Collaboration & Governance: Collaborate within a global, matrixed SAP operating model, ensure adherence to global standards while supporting local business requirements, and contribute to ongoing process harmonization and maturity initiatives.

• Bachelor’s degree in Information Systems, Business, Supply Chain, or related field or equivalent practical experience.
• Minimum 3–5 years of SAP OTC functional experience, preferably in a complex, enterprise environment.
• Strong hands‑on experience supporting Order‑to‑Cash processes (SAP SD) and working with SAP S/4
  
  HANA or actively supporting an ECC‑to‑S/4
  
  HANA transition.
• Strong understanding of integrated business processes across Order Management, Logistics, and Finance.
• Demonstrated ability to translate business requirements into effective SAP solutions.
• Excellent analytical, problem‑solving, and communication skills.
• Ability to collaborate effectively with both technical and non‑technical stakeholders.
• Experience supporting global SAP templates and governance models.
• SAP certification(s) in SD / OTC or S/4
  
  HANA.
• Prior experience in regulated or highly structured operating environments.

• Experience with SAP Fiori, embedded analytics, or SAP Analytics Cloud (SAC).
• Exposure to process automation (RPA, workflow tools) within SAP OTC.
• Experience supporting global SAP templates and governance models.
• Animal Health Care, Continuous Improvement, Cross‑Functional Teamwork, Pharmaceutical Industry, Veterinary Medicine expertise.

• Business Processes
• Business Process Integration
• E‑Commerce
• End User Support
• End‑User Training
• Leadership
• Operational Excellence
• Order Processing
• Order to Cash (OTC)
• SAP ERP Central Component (SAP ECC)
• SAP Order to Cash
• SAP S/4
  
  HANA
• SME…