Assoc. Dir Patient and Channel Data mgmt

Job Description

The Associate Director, Patient and Channel Data Management will report to the Director of Commercial Data Solutions within the Data Strategy, Products, and Innovation (DSPI) organization. The role focuses on the curation, governance, quality, and operationalization of patient and specialty data assets that support commercial decision‑making across therapeutic areas.

• Serve as the subject matter expert and strategic owner for channel and patient support services data assets.
• Develop and maintain data management frameworks, SOPs, data dictionaries, and data maps for all relevant data domains.
• Establish and monitor data quality metrics to ensure accuracy, completeness, and integrity; conduct root‑cause analysis and resolve data quality issues, including reconciliation of SP/SD and patient‑level data.
• Support integration of specialty data into commercial reporting, forecasting, and analytics platforms.
• Maintain alignment with enterprise data governance principles in partnership with governance teams.
• Contribute to launch readiness by building data infrastructure and reporting frameworks ahead of new product or indication launches.
• Represent the data management function in commercial operations working groups and leadership reviews.
• Provide accurate channel‑level data inputs to support gross‑to‑net and revenue‑deduction modeling with Trade and Market Access teams.
• Manage relationships with data aggregators, specialty distributors, SP data providers, and PSS vendors—including contract scope, data delivery SLAs, issue escalation, and regular business reviews.
• Translate complex data concepts into clear business context for non‑technical audiences.
• Manage end‑to‑end data flows from specialty distributors and specialty pharmacies, including SD 867/852 transaction data, SP inventory and dispense, chargeback, and ex‑factory shipment data.
• Build, manage, and govern PSS data assets across the full patient journey (patient intake, BI/BV, eBV, PA/ePA, copay enrollment/claims, free goods/PAP/IAP, adherence) while ensuring compliance with HIPAA, PHI requirements, and company data governance/ tokenization standards.
• Leverage industry‑standard commercial datasets (IQVIA LAAD, APLD, Symphony Health, Precision, MMIT) and apply data tokenization methodologies to link patient‑level data across sources.

• BA/BS with 10+ years of experience (or MBA/MS with 7+ years) in commercial data management, analytics, or operations within the pharmaceutical or biotechnology industry.
• Deep expertise in patient/specialty pharmaceutical data ecosystems, including channel/trade data (SD 867/852, SP inventory/dispense, chargeback, ex‑factory), SP/SD reconciliation and audit controls, and PSS data (patient intake, BI/BV, eBV, PA/ePA, copay enrollment/claims, free goods, IAP/PAP).
• Strong working knowledge of industry‑standard datasets: IQVIA LAAD, APLD, Symphony Health, Precision, and MMIT.
• Experience with data tokenization, PHI handling, and HIPAA compliance requirements.
• Proficiency with data management and analytics tools (e.g., SQL, Redshift, Databricks or equivalent).
• Proven experience managing external data vendors and enforcing SLAs.
• Demonstrated ability to influence without authority and drive alignment across cross‑functional teams.
• Demonstrated flexibility, leadership presence, and emotional intelligence in complex stakeholder environments.
• Strong problem‑solving skills with a structured, analytical approach to identifying and resolving data issues.
• Excellent written and verbal communication skills; able to translate complex data concepts for multiple audiences.
• Experience supporting an ophthalmology, immunology, or other specialty/rare disease commercial franchise (preferred).

• Biopharmaceutical industry experience.
• Business Intelligence (BI), corporate production, database administration, data engineering, data flows, data modeling, data quality, data visualization.
• System design and stakeholder engagement.
• Software development life cycle (SDLC).

• Competitive salary range: $ – $ (established 2026).
• Eligible for annual bonus and long‑term incentive, if applicable.
• Comprehensive benefits: medical, dental, vision, retirement (401(k)), paid holidays, vacation, and compassionate/sick days.

As an Equal Employment Opportunity Employer, we provide equal opportunity to all employees and applicants and prohibit discrimination based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under U.S. Equal Opportunity Employment laws, visit the EEOC website.