HRM Business Process Operations Senior Specialist

Job Description

Must Have Technical/Functional Skills

This role will work within the Health Registration Management (HRM) Business Process Operations group to help with the continued transition to Veeva Registrations Vault. The role supports a critical multimillion dollar project that impacts our business system global userbase and supports release of marketed and clinical products, compliance reporting, and submissions to the HA. This role will be involved in creating, updating, and implementing process documentation, training materials, education objects, reporting and metrics, and data governance.

This role will provide direct support to FACT and workshop facilitators to enable capture of all future requirements needed for successful continued support of evolving business needs and keeping pace with regulatory requirements. The objective of this role will be to ensure a smooth transition for our users to the new system platform by providing support cross functionally. This transition will require a multiple step project to ensure that all aspects of system are functionally operable and achieve business continuity upon implementation and for lifecycle management, including change control process enablement.

Facilitation of user adoption and providing post go-live support materials is included. This role will involve consistent collaboration with the HRM, cross functional critical business partners to review the process and align tasks to move forward with the project. This role will further support and play a role in ensuring continuity and consistency for additional Veeva implementation phases, including content planning, documents management and publishing.

• Proficient in MS Office products (Word, Excel, PowerPoint, Teams)
• Excellent written and verbal communications and attention to detail

• Able to work independently to deliver objectives for the team
• Documentation experience
• Proficiency in website design and development
• Ability to optimize user experience through research and design
• Proficient in Veeva Vaults
  - Specifically Veeva Registrations

• Transition and maintain current process documentation- facilitates updates Business
• Execution Resources and supports creation of new resources when applicable
• Training and education support-
• Transition of training content and continued support and evolution
• Considers and takes in feedback from users for enhancements to training and helps implement as applicable and track changes; supports roll out of updates to end user community and provides support with maintenance of training with GLD where needed
• Change Management Support-Creation of global HRM communications content, multi-modality delivery expertise
• Process support & requirements gathering
  - Works with SME’s on requests to ensure requirements are documented and can be delivered in a timely manner
• Change Control Board Support-Supports SME’s to raise changes through established processes, tracking metrics and supporting CCB meetings
• Update of HRM website contents
  - Maintaining the website to allow for delivery of real-time topical focused materials that allow users to consume via the website or through chatbots

• Proficient in MS O ffice products (Word, Excel, PowerPoint, Teams)
• Excellent written and verbal communications and attention to detail

• Able to work independently to deliver objectives for the team
• Documentation experience
• Proficiency in website design and development
• Ability to optimize user experience through research and design
• Proficient in Veeva Vaults
  - Specifically Veeva Registrations

Salary Range: $120,000 -$135,000 year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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