Associate Director, Project Management, Digital Process & Data Analysis

** Job Description*
* ** The Associate Director, Project Management, within Metrics, Analytics & Performance (MAP) will lead project management related to the development, delivery, & maintenance of a portfolio of metrics/analytics projects to support strategic decisions, improve planning/execution, and monitor performance across our portfolio, studies & processes within Global Clinical Trial Operations (GCTO).*
* ** Responsibilities include but are not limited to:*
* + Collecting, assigning, tracking, and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems

+ Manage timelines and resource management through development (i.e. Agile, Waterfall) and release (inc. communication & training)

+ Approve change requests for upgrades/bug fixes/data changes and coordinate release planning and assessment for the business in collaboration with Research & Development IT Division IT

+ Coordinate all aspects of System Integration Test (SIT) & User Acceptance Testing (UAT), included, but not limited to ensuring the development of test cases, issues tracking, and completion of the proper documentation prior to deployment.

+ Collaborate with team members to develop business cases in collaboration with process owners/stakeholders and our Research & Development Division IT for new tools/solutions.

+ Ensure business needs and criticality of functionality are correctly documented in System Development Life Cycle (SDLC) documentation.

+ Coordinate the communication of system changes to Business Process/Sub-process Owners, requestors, and stakeholders

+ Contribute to the ongoing development of processes related to access and support of all released tools

+ Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level Agreement (SLA) are followed and reviewed/updated once a year.

+ Work with IT and support team to create user provisioning and deprovisioning process

+ Ensure proper process and guidelines are in place to share and exchange data between applications & apply record retention policy when applicable The role must demonstrate appropriate company Leadership Standards. Experienced with "getting things done" in a complex work environment is required.

** Education Minimum Requirement:*
* + Bachelor of Science Degree

+ 8+ years of experience in IT Project Management

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* Experience and Skills:

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* + 5+ years of experience in clinical research/clinical development preferred

+ Basic understanding of System testing & providing training to user communities

+ Knowledge quality management and control tools is required.

+ Critically evaluate process implications of system changes and deal with conflict and bring to resolution.

+ Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).

+ Strong understanding of how to use reporting tools, such as Qlik Sense, Power BI as well as modelling and planning tools

+ Knowledge of SQL or other database/query tools a plus.

+ Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.

+ Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs

+ Proficient in MS Office,

+ Recognized as a "team player"

+ Committed to continuous improvement

+ Analytical ability, good judgment, ability to multi-task & prioritize

+ Strong verbal & written communication skills

+ Ability to proficiently interact with all levels of management and exert influence to achieve results.

clinicaltrialjobs

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* Required Skills:

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* Adaptability, Clinical Data Management, Collaborative Leadership, Communication Management, Cross-Functional Work, Detail-Oriented, Good Clinical Data Management Practice (GCDMP), Good Clinical Practice (GCP), Influencing Skills, Interpersonal Relationships, Mentoring Staff, Prioritization, Project Management, Results-Oriented, Strategic Thinking

** Preferred

Skills:

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* Conflict Management, Customer-Focused, Knowledge Management, New Technology Integration, Policy Compliance

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