Associate Director, Operations​/Service Platform Lead - Hybrid

Job Description Job Responsibilities

• Work with cross functional teams to define platform management principles.
• Bring agile mindset to the teams for faster delivery, high integrity, and quality standards.
• Proactively engage with teams to drive solutions for blockers, risks, and issues on all programs.
• Track and manage portfolio program and projects.
• Define metrics and KPI's aligned with organization's strategic goals.
• Develop joint OKRs with partner organizations to ensure successful collaboration.
• Make effective decisions when presented with options.
• Communicate with leadership team to ensure project priorities are in alignment with organizational goals.
• Bring fresh perspective to streamline existing processes.
• Develop and deliver training to drive change management partnering with cross functional team and learning organization.
• Build and foster close working relationship with clinical trial teams to better understand changing business requirements and thereby able to better manage issues and mitigate risks to the platform.
• Manage effective stakeholder communications on issues and disruptions.
• Experience in a lead role executing/overseeing complex projects or organizational improvement initiatives preferred.
• Broad understanding of drug development
  -safety, clinical trials, trial design, data management, trial operations, regulatory, privacy, ICH, and GCP preferred.
• Strategic thinker with a proven track record in translating business strategies into clearly defined implementation roadmaps.
• Project Management experience is desirable.
• Critical thinker.
• Demonstrated success in defining and executing high-impact technology and innovation road maps.
• Proven track record in leading large cross-functional initiatives focusing on business benefit outcomes and faster business adoption.
• Must have strong networking and relationship-building skills.
• Demonstrates the courage to assume personal accountability in challenging situations.
• Must have excellent oral and written communications skills - able to present information confidentially and effectively to leadership, peers, and team.
• Ability to influence without authority and successfully manage business stakeholders.
• Prior exposure to or demonstrated the use of design thinking and SDLC methodologies is desirable.

• B.A or B.S Degree , preferably in mathematics, science, a health care related discipline or computer science

• Excellent Problem-Solving and Analytical Skills
• Excellent Communication and Organizational Skills
• Strong Technical Background In Operations Service Or Platform Management
• Proven Ability to Work Ind ependently
• Knowledge of our company Systems and Services
• Experience Managing Multiple Projects Simultaneously
• Ability To Effectively Prioritize Tasks and Manage Time
• Proficient In Relevant Software and Technologies

• Documentation
• Quality Assurance
• Process Improvement
• Project Management
• Training
• Troubleshooting
• Communication
• Technical Support
• Leadership
• Analytical
• Problem-Solving
• Resource Allocation
• Strategic
• System Maintenance
• Service Delivery

• Communication
• Leadership
• Time Management
• Interpersonal Skills
• Creativity
• Organization
• Critical Thinking
• Teamwork
• Adaptability
• Problem-Solving

• Agile Thinking
• Change Management
• Communication Management
• Good Clinical Practice (GCP)
• Project Management Leadership
• Project Management Tools
• Stakeholder Management
• Strategic Alignment
• Strategic Thinking
• Task Management

• Atlassian JIRA
• Critical Thinking
• Data Management
• Process Improvements

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

--As a federal contractor, we comply with all affirmative action requirements for protected veterans and…